TaSha Hatten
Decatur
Summary
Customer representative using exceptional interpersonal and communication skills to resolve customers issues and foster a positive relationship between the customers and the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clerical/Customer Service
Focus People
09.2025 - 10.2025
- Scheduled disability evaluation appointments for claimants in alignment with SSA procedures.
- Managed high-volume inbound and outbound calls with professionalism and confidentiality.
- Faxed, emailed, and coordinated with medical providers to ensure timely documentation.
- Social Security Administration-Atlanta, GA
Resolution Coordinator II
Walmart inc.
04.2020 - 09.2025
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Remote
Team Leader
Shake Shack
08.2017 - 03.2019
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work.
- Monitored team operations and workflow during busy periods, adjusting to improve pace.
- Briefed team members on current business priorities to keep all staff in-the-know.
- Dunwoody, GA
Education
Business Administration - Associate's degree
Campus
05-2027
High school diploma - undefined
SOUTH CAROLINA VIRTUAL CHARTER SCHOOL
05-2016
Skills
- Phone etiquette
- Productivity software
- Data entry
- Customer service
- Multitasking
- Problem-solving
Certification
- Driver's License
- CPR Certification
- AED Certification
Languages
Spanish
English
Multilingual
Timeline
Clerical/Customer Service
Focus People
09.2025 - 10.2025
Resolution Coordinator II
Walmart inc.
04.2020 - 09.2025
Team Leader
Shake Shack
08.2017 - 03.2019
High school diploma - undefined
SOUTH CAROLINA VIRTUAL CHARTER SCHOOL
Business Administration - Associate's degree
Campus
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer