Tasha Jackson

• As a Revenue Cycle Denials Representative at Albany Urology Clinic, Manage and resolved over 30 or more aspects of insurance denials, diligently reviewing and disputing unjustified denials with insurance companies
• Maintain meticulous records of all correspondence and adjustments, ensuring compliance with healthcare regulations
• Analyzed patterns in denials to identify and address systemic issues, collaborating with the billing and coding teams to prevent future denials
• Provided comprehensive reports to management, highlighting denial trends and the financial impact on the clinic

The role is instrumental in preserving the clinic's revenue integrity and ensuring the sustainability of its financial practices.

• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.

• Provide comprehensive support to medical staff by performing clinical duties such as taking patient histories, assisting with examinations, processing referrals, triaging phone calls, ordering supplies for office, inventory count on medical supplies and managing patient records to ensure efficient operations at Phoebe Putney Memorial Hospital.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Collected and documented patient medical information such as blood pressure and weight.
• Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
• Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
• Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
• Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
• Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
• Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.

• Conduct variety of clinical procedures, including ear lavage, limb wrapping, peak flow testing, and EKGs, adhering to established medical protocols
• Manage laboratory operations, including urinalysis processing, quality control charting for medical equipment, and comprehensive lab processing in compliance with nursing standards
• Facilitate patient care by preparing examination rooms, taking vital signs, sterilizing instruments, and educating patients on their conditions and preventative measures, while meticulously documenting information in electronic medical records
• Coordinate patient scheduling, handle referral processes at direction of healthcare providers, and maintain stringent confidentiality in line with HIPAA regulations, ensuring patient privacy and safety.
• Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
• Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.

• Liaised with clients to secure payment, facilitating payment plan arrangements when necessary
• Accurately processed and recorded payments using the Athena electronic billing system
• Coordinated with insurance companies to resolve payment discrepancies and verify Explanation of Benefits (EOB) denials for appropriate account settlement.

• Facilitated the delivery of over 300 plus patients by coordinated care along with performing clerical tasks, managing appointment schedules, and preparing necessary documents to ensure seamless patient treatment and interaction with Community Care providers
• Enhanced patient care continuity by obtaining, scanning, and attaching medical documents from external providers to the Computerized Patient Record System, ensuring timely access for VA providers
• Streamlined the consult process in accordance with Office of Community Care guidelines, including the accurate entry of authorizations and cost estimations to maintain fiscal responsibility.
• Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
• Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
• Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Mailed patient appointment letters.

• Analyzed and applied relevant laws and regulations to ensure compliant disclosure of patient health information
• Instructed external parties on proper submission protocols for accessing patient health records, enhancing understanding of legal requirements
• Completed all health documentation requests in strict adherence to applicable laws and regulations, ensuring legal compliance
• Coordinated and prioritized tasks to ensure accurate and timely completion of health information requests, while proficiently addressing inquiries related to patient information release.
• Maintained accuracy, completeness, and security for medical records and health information.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Kept accurate log of requests for medical information and records.
• Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
• Contributed to a positive work environment as an active team member within the Medical Records Department.
• Organized annual purging of outdated or unnecessary documents in accordance with retention policies, optimizing storage space usage.
• Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.

• Managed comprehensive patient and physician scheduling, ensuring accurate alignment of medical procedures with physician availability and hospital department logistics
• Facilitated effective communication between patients, healthcare providers, and insurance companies, including the provision of pre-diagnostic preparation instructions and insurance verification for tests
• Performed meticulous data entry for patient registration, capturing complete demographic, insurance, and medical information, while maintaining a high standard of telephone etiquette for appointment scheduling and confirmations.