Tiyonna'Evangeline McNeal
Albany,GA
Summary
Dynamic customer service professional with a strong work ethic and integrity, honed through experience. Proven ability to resolve conflicts with empathy and maintain accuracy in cash handling. Recognized for building lasting customer relationships and enhancing satisfaction through exceptional service and professionalism. Adaptable team player committed to excellence in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Cashier
Slim Chickens
05.2025 - 07.2025
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
Customer Service Representative
Qualfon
11.2022 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Line Cook
Ruby Jeans Juicery
06.2018 - 12.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Cashier
McDonald's Restaurant
12.2018 - 02.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Business
Albany Technical College
Albany, GA05-2027
High School Diploma -
Pleasnt Grove High School
Texarkana, TX05.2017
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- POS system operations
Timeline
Cashier
Slim Chickens
05.2025 - 07.2025
Customer Service Representative
Qualfon
11.2022 - 05.2025
Cashier
McDonald's Restaurant
12.2018 - 02.2019
Line Cook
Ruby Jeans Juicery
06.2018 - 12.2019
High School Diploma -
Pleasnt Grove High School
No Degree - Business
Albany Technical College
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