TASHA MITCHELL
Summary
Tenacious representative with dynamic interpersonal expertise in developing fruitful customer relationships. Skilled mediator of client requirements and organizational interests, promoting mutually beneficial deals. Focused communicator fostering favorable service applications to maximize customer interest and satisfaction. Highly productive in data entry, adept at managing diverse databases and ensuring continuous accuracy. Possessing broad knowledge of procedures and protocols, accurately obtaining insurance information while providing proactive support. Thriving in diverse challenges, bringing sufficient computer program knowledge and excelling in delivering exceptional results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Engagement Center Representative I
Advocate Aurora Health
04.2023 - Current
- Updates financial responsibility and updates medical records for patients charts in EPIC
- Determines level of care needed from caller, asks clarifying questions to route as triage, scheduling, rescheduling, submitting medication refills, paging providers
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Manages files/databases, assist with entering data, gathering, organizing with efficient utilization of information systems
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Employment Investigator
Cisive
06.2022 - 09.2022
- Confers with current and former employers by telephone to obtain information about a job candidate’s work history to include eligibility for re-hire, personal characteristics, and work ethic.
- Keeps records of customer interactions and transactions, recording details of inquiries and comments, as well as actions taken.
- Uses Internet, proprietary tools, and other sources extensively to obtain information (phone numbers, addresses, websites, etc.) pertinent to an investigation concerning a job applicant’s work history.
- Regularly submits and responds to requests and assignments through e-mail.
- Composes grammatically correct sentences and inputs data into database using format consistent with pre-established guidelines.
- Provides timely and accurate information to PreCheck clients.
Customer Service Representative
Access2care Non-Emergency Medical Transportation
04.2021 - 06.2022
- Provides professional customer service with patients and schedules trips for non emergency medical transportation
- Interacts with other staff members to resolve problems and ensures that all communication is positive and productive
- Answers incoming calls from clients and patients, responding to these calls appropriately, while maintaining a professional, courteous demeanor
- Ensures appropriate charges, diagnosis, and level of service are identified for services rendered and documented according to Corporate and Carrier compliance guidelines
- Uses Knowledge of Medicare, Medicaid and commercial claims processing
Education
Associates Degree - Business Management
Houston Community College
08.2016
Skills
- EPIC
- Payroll
- Sales and money handling abilities
- MS Office
- Data Entry
- Medication administration
Certification
Certification received from Scribe America 8/2020
Timeline
Engagement Center Representative I
Advocate Aurora Health
04.2023 - Current
Employment Investigator
Cisive
06.2022 - 09.2022
Customer Service Representative
Access2care Non-Emergency Medical Transportation
04.2021 - 06.2022
Certification received from Scribe America 8/2020
Associates Degree - Business Management
Houston Community College
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