Human Resource graduate with strong management and customer service experience. Acknowledged for excellent time management and interpersonal communication abilities. Seeking to begin career with a mid-level Human Resource position in a respectable company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Human Resource Associate
State of Wyoming, Department of Transportation
Cheyenne
04.2023 - Current
New hire onboarding
Terminations, off boarding
Orientation
Payroll
Offer Letters
Recruiting
Job postings
Sourcing Job Candidates
Interviewing
FMLA/ADA/FLSA Consultation and processing
Health Insurance enrollment and processing
Retirement consultation and processing
HR inquiries and consultation
Human Resources Recruiter
Wyoming Department of Corrections
Cheyenne
07.2022 - 04.2023
Recruited for correctional officer positions for 5 facilities within the State of Wyoming
Implemented the physical and written testing
Conducted background investigations
Scheduled medical appts, psychological evaluations for recruits
Attended and organized recruiting events
Conducted meet and greets with applicants
Conducted presentations at area High schools, Colleges, Criminal Justice Clubs and Community events
Benefits and Eligibility Specialist
Wyoming Retirement System
Cheyenne
09.2020 - 07.2022
Processed Retirement applications
Set up retirement benefits
Processed Service Purchases
Customer service.
Human Resources Specialist
State of Wyoming
Cheyenne
09.2019 - 09.2020
Payroll, New hire orientation, Benefits, Terminations, FMLA, Short term disability
Claims Analyst
State of WY Workers Compensation
Cheyenne
04.2017 - 09.2019
Use case management skills to guide customers through the Workers' Compensation benefits program
Review injury reports
Investigate circumstances of injury
Make eligibility determinations on claim for benefits by reviewing applications and medical reports
Process claims for indemnity benefits
Communicate clearly the rights, responsibilities and benefits of the Workers' Compensation program
Assist injured workers with filing requirements and in understanding the complex claims processes
Refer appropriate cases for hearing and may provide testimony in the hearings
Respond directly to employers or vendors in regards to questions on procedures or status of cases or claims
Review injury reports and related forms to determine if they contain sufficient information to open a claim
Gather additional information by requesting medical documentation, witness statements and any other information that supports the injury claim
Coordinate return to work and work restriction with healthcare providers and employers
Analyze medical documentation to determine compensability of claims
Initiate and monitor program requirements and process benefits
Mediate disputes involving injured workers, employers, healthcare providers and the Division
Coordinate with healthcare providers to effectively manage the compensable injury and establish appropriate diagnoses and treatment plans for the injury
Arrange Independent medical examinations when necessary; approval/denial of claims; approves/disapproves medical bills; notifies claimant, medical service providers, attorneys and others involved in the status of claims
Maintains files for claims in order to document data, reserves and payments; prepares cost summary reports when requested; prepares correspondence on payment denials for medical bills
Answers questions from claimants and other parties; explains Wyoming Statues in regard to Workers Compensation claims, legal processes, and policies and procedures which apply to workers' compensation claims
Calculate and issues benefits; reconciles statements from claimants on reimbursements
Case Management
Customer Service
Mediator between claimant and employer, on light Duty Contracts and Return to work situations.
Office Support Specialist II
WY State Board of Nursing
Cheyenne
04.2016 - 04.2017
Assist and support Practice & Education Consultant as well as all other departments
Support nursing community with research, interpretation and definition of rules and regulations of the NPA
Transcription and timely delivery of meeting minutes, correspondence and data entry
Maintained and generated monthly, quarterly and yearly statistical reports to committees and Board
Management of Database
Compiling, organizing and direction of articles, program information and statistics for WNR publication
Conducted Pre & Post Licensure Educational Program Approvals
Customer Service
Back up for accounts payable/receivable and licensing department.
Senior Level Admin Assistant
McGee, Hearne & Paiz, LLP
Cheyenne
12.2014 - 04.2016
Assist and support multiple partners with appointment setting and keeping their calendars updated
Preparation of correspondence to clients as well as the Internal Revenue Service regarding tax situations
Support and help in preparing electronic filings
Annual Reports
Transcription
Taking accurate meeting minutes
Acknowledged customer issues and resolved their problems quickly and efficiently
Assisted clients in understanding tax documents, filing processes, and timeline's related to tax filings
Collaborated with IT department on the planning and developing of scanning documents and implementation
Contacted existing and new customers on tax packets, identifying needs and making referrals to accounting partners
Followed up with customers ensuring their satisfaction with their tax preparation
Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
Greeted clients and offered them assistance where possible.
Senior Human Resource Associate at Amazon Development Centre (India) Private LimitedSenior Human Resource Associate at Amazon Development Centre (India) Private Limited