Tasha Lee
Prescott,AZ
Summary
Dedicated Medical Assistant with a strong focus on patient care, administrative efficiency, and team collaboration. Proven ability to enhance patient satisfaction and streamline operations within a fast-paced healthcare environment.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Dignity
Prescott, AZ
09.2023 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Completed day-to-day duties accurately and efficiently, including rooming patients, acquiring vital signs, and obtaining pertinent medical history.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with patient requests and answered questions to improve satisfaction.
Medical Assistant/Front Desk Receptionist
Arizona Grand Medical Center
Prescott, AZ
08.2022 - 08.2023
- Greeted guests and patients at the front desk, and engaged in pleasant conversations while managing the check-in process.
- Resolved patient issues quickly, and notified the supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service, and issue resolution.
- Collected co-payments, past balances, processed transactions, and updated relevant records in the EHR system.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered a multi-line phone system to respond to inquiries and transfer calls to the correct department and personnel.
- Accurately and efficiently checked in over 100 patients daily while maintaining proper completion of phone calls, voicemails, and document scanning.
Administrative Tech and Medical Biller
Bay View Eyecare Center
Campbell, California
08.2019 - 11.2021
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files.
- Handled management of communication to executives by taking and making phone calls, reviewing, and prioritizing mail, and composing correspondence.
- Photographed patients' eye anatomy using clinical photography techniques to document retinal and corneal defects.
- Operated ophthalmic equipment for patient eye exams to assess conditions and aid in diagnostic procedures.
- Completed all medical billing to include claim submissions, claim corrections, and payment collections.
Lead Medical Assistant and Scribe
Modern Vascular of Glendale
Glendale, Arizona
11.2017 - 05.2019
- Prepared treatment rooms by cleaning surfaces and restocking supplies for patient readiness.
- Ensured continuity of patient care through accurate communication of patient status to provider.
- Completed clinical documentation per agency guidelines to maintain compliance.
- Assisted provider during exams with charting and dictation tasks.
Medical Assistant
The Core Institute
Phoenix, AZ
01.2017 - 09.2017
- Acted as liaison between patient and physician.
- Secured patient information and maintained patient confidentiality by completing and safeguarding medical records.
- Assessed, documented, and monitored vital signs for more than 40 patients a day.
- Reduced patient wait times by 50% by preparing needed materials and necessary documents prior to patient arrival.
- Educated patients about medications, procedures, and physicians' instructions.
- Assisted the physician with injections, stitch and staple removal, joint aspirations, and x-ray orders.
Lead Medical Assistant/Assistant Officer Manger
Dr. Nirmala Aryal Neurology
Phoenix, Arizona
07.2015 - 01.2017
- Obtained and recorded patient vital signs, escorted patients to exam rooms, and documented patient history.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients, and ordering supplies.
- Tracked and managed inventory supplies.
- Prepared equipment, and positioned patients for EMG procedures.
- Prepared and administered a B-12 injection.
- Organized and officiated the hiring process, as well as training in continued education for college students on externships.
Education
Associate of Applied Science - Medical Assisting/Occupational Sciences
Arizona College of Allied Health
Phoenix, AZ07-2015
Diploma in Completion of Medical Assistant Program - Occupational Sciences
Arizona College of Allied Health
Phoenix, AZ01-2010
Skills
- Vital sign assessment
- EHR management
- Patient triage and care
- Medical billing and coding
- Customer service excellence
Timeline
Medical Assistant
Dignity
09.2023 - Current
Medical Assistant/Front Desk Receptionist
Arizona Grand Medical Center
08.2022 - 08.2023
Administrative Tech and Medical Biller
Bay View Eyecare Center
08.2019 - 11.2021
Lead Medical Assistant and Scribe
Modern Vascular of Glendale
11.2017 - 05.2019
Medical Assistant
The Core Institute
01.2017 - 09.2017
Lead Medical Assistant/Assistant Officer Manger
Dr. Nirmala Aryal Neurology
07.2015 - 01.2017
Associate of Applied Science - Medical Assisting/Occupational Sciences
Arizona College of Allied Health
Diploma in Completion of Medical Assistant Program - Occupational Sciences
Arizona College of Allied Health