Tasha Lindley
Rosebud,MO
Summary
Seasoned Collection Agent with background in handling large portfolio of accounts. Possess effective communication skills, negotiation abilities and familiarity with collection laws. Known for high problem-solving capabilities, while demonstrating integrity and respect in dealing with customers. Previous roles have resulted in improved recovery rates and customer relationships.
Overview
15
15
years of professional experience
Work History
Collection Agent
Aargon Agency
Las Vegas, NV
03.2019 - Current
- Negotiated repayment plans with debtors to meet client recovery
- Analyzed debtor financial situations to propose realistic repayment solutions.
- Negotiated with customers regarding repayment plans, settlement offers, and other arrangements as needed.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted outbound calls to delinquent customers in order to secure payment or arrange for payment plan.
- Conducted skip tracing activities to locate debtors who had moved or changed contact information.
- Processed payments received from customers by check, money order, or electronic transfer.
- Utilized skip tracing techniques when necessary in order to locate customers who had moved without providing updated contact information.
- Received payments and posted amounts to customer accounts.
- Managed high-volume call lists to contact debtors and secure payments.
- Accepted and processed customer payments and applied toward account balances.
- Contacted customers with delinquent accounts to solicit payment.
- Maintained confidentiality and adhered to FDCPA regulations during collections.
Cold Caller
Thomas construction
Earth City, Missouri
03.2010 - 03.2016
- Performed data entry tasks into company database while communicating with customers over the phone.
- Engaged potential customers using mix of prepared statements and sales expertise.
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
- Generated leads with successful prospect cold calling and skilled use of persuasive communication skills.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in data base
Education
Associates Degree in Early Childhood Development - Special Education
East Central College
Union Missouri06-2010
High School Diploma -
Riverview Garden Senior High School
Belfountain, Missouri06-1995
Printing A Press - Press Operator
North County Technical High School
Florissant, MO01-1995
Skills
- Debt negotiation
- Financial analysis
- Payment processing
- Skip tracing
- Data entry
- Effective communication
- Call center background
- Telephone etiquette
- Multitasking capacity
Timeline
Collection Agent
Aargon Agency
03.2019 - Current
Cold Caller
Thomas construction
03.2010 - 03.2016
Associates Degree in Early Childhood Development - Special Education
East Central College
High School Diploma -
Riverview Garden Senior High School
Printing A Press - Press Operator
North County Technical High School
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