Tasha McArthur
Keiser,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Image Curator
The Louis Hotel
Wilson, AR
04.2023 - Current
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Provided assistance to guests throughout their stay.
- Resolved guest complaints in a professional manner.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Promoted loyalty programs to encourage repeat business.
- Maintained cleanliness of lobby area and front desk counter.
- Encouraged customers to provide feedback on their stay experiences.
- Informed customers about upcoming events held at the hotel.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Maintained knowledge of local activities and events to educate guests on options.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Player Services Representative
Delaware North- Southland Casino
West Memphis, AR
05.2022 - 12.2022
- Greeted customers in a professional and friendly manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with questions regarding gaming rules, regulations, and procedures.
Production Specialist
American Greetings
Osceola , AR
01.2017 - 10.2021
- Monitored inventory levels and ordered new supplies as needed.
- Assisted in training new employees on the use of machinery and safety protocols.
- Collaborated with other departments to coordinate workflow between teams.
- Maintained a clean workspace at all times by following established sanitation guidelines.
- Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Sorted and packaged products to prepare for processing or shipment.
- Analyzed work orders to determine type and quantity of materials needed for each production batch.
- Operated trucks, forklifts and lifts following safety protocols to minimize accidents.
- Produced quality products by palletizing, packaging and assembling finished items.
- Met or exceeded target for on-time customer shipments.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Used hand trucks and forklifts to unload, load and transport items.
- Helped achieve team goals by rotating production lines and daily duties to meet
- Unloaded and sorted products and transported items to proper locations.
- Kept operations area neat and orderly to minimize obstacles.
Food Service Worker
Highland School District
Highland, AR
12.2010 - 12.2016
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
Education
High School Diploma -
Rivercrest High School
Wilson, AR06-1989
Skills
- Data Entry
- Call Management
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Typing 50 WPM
- Product Sales
- Safety Procedures
- Janitorial tasks
- Guest Relations
- Supply Inventory Management
- Safe cleaning with chemicals
- Laundry Management
- Customer Service
- Residential Cleaning
- Window Cleaning
- Interior and exterior cleaning
- Guest amenity replenishment
- Teamwork
- Exceptional time management
- Cleaning methods
Timeline
Image Curator
The Louis Hotel
04.2023 - Current
Player Services Representative
Delaware North- Southland Casino
05.2022 - 12.2022
Production Specialist
American Greetings
01.2017 - 10.2021
Food Service Worker
Highland School District
12.2010 - 12.2016
High School Diploma -
Rivercrest High School
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