Tasha McClure
Customer Service
Kankakee,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent interpersonal & intercultural communication skills and good judgment. Reliable employee seeking position to showcase professional attributes
Overview
16
16
years of professional experience
1
1
Certification
Work History
2022 Housing Counseling Development
AmeriCorps VISTA
Kankakee , IL
06.2022 - Current
- Developed sustainable counseling programs improving efficiency and productivity by 25%
- Carried out daily duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed comprehensive six-session group workshop help clients work toward their housing goals
- Created strategies to identify locations and mediums to effectively reach potential housing clients
- Compiled comprehensive list of housing-related benefits and services available to Kankakee area residents
- Provided detailed written reports
- Provided detailed reports verbally
Commercial Truck Driver
Swift Transportation
Phoenix , AZ
10.2015 - 03.2020
- Transported 25 freight loads cross country per month
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Obtained receipts or signatures for delivered goods and collected payment for services when required
- Contacted customers to report delayed delivery times.
Para Transit Driver
SCR Transportation
Chicago, IL
10.2013 - 08.2015
- Provided service to 25 clients daily
- Maintained full understanding of local roads and traffic patterns.
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
- Operated with safety and skill to avoid accidents and delays.
- Maintained clean and neat shuttle for passenger comfort.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
- Collaborated with dispatchers to stay on top of pickups and dropoffs and adapted quickly to changing assignments.
- Provided written reports relating to incidents / accidents
- Worked different route every day based on changing passenger locations and destinations
Transit Bus Operator
Chicago Transit Authority, CTA
Chicago, IL
09.2001 - 01.2011
- Provided service for over 100 passengers daily
- Provided passenger assistance, collected fares and offered schedule and route information.
- Operated with safety and skill to avoid accidents and delays.
- Followed schedules precisely to completely daily routes.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
- Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
- Completed concise written accident reports
- Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents.
Education
High School Diploma -
George H. Corliss
Chicago, IL06.1990
Skills
- Flexible and Adaptable
- Active Listening
- Decision-Making
- Good Telephone Etiquette
- Intercultural Communication
- Written Communication
- Multitasking Abilities
- Organization and Time Management
- Interpersonal Communication
- Critical Thinking
- Problem-Solving
- Training and Development
- Planning and Coordinating
Certification
- Certified Housing Counselor, HUD - 2022
Additional Information
Volunteer work:
Mentor with the JUMP Program, Kankakee, IL
Catholic Charities, Joliet, IL Archdiocese
Timeline
2022 Housing Counseling Development
AmeriCorps VISTA
06.2022 - Current
Commercial Truck Driver
Swift Transportation
10.2015 - 03.2020
Para Transit Driver
SCR Transportation
10.2013 - 08.2015
Transit Bus Operator
Chicago Transit Authority, CTA
09.2001 - 01.2011
High School Diploma -
George H. Corliss
- Certified Housing Counselor, HUD - 2022
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