TASHA MCLEAN-ROBY

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• Stocked phlebotomy cart or carrier with appropriate supplies.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Packaged and shipped specimens to central lab daily.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Centrifuged blood samples as outlined in clinical protocols.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Prepared lab specimens for diagnostic evaluation.
• Measured patient pulse oximetry.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Paid attention to detail while completing assignments.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Excellent communication skills, both verbal and written.

• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

• Assisted customers in need to promote pleasant shopping experiences and encourage return business.
• Quickly and accurately counted drawers at start and end of each shift.
• Set and updated weekly work schedules to meet coverage .
• Trained cashiers on organizational policies, cash handling and customer service.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
• Verified accuracy of daily cashier batches by checking receipts, checks, and cash.

• Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
• Assisted in organizing and overseeing assignments to drive operational excellence and promote sales.
• Built strong relationships with vendors to negotiate favorable terms for product purchases, ensuring quality merchandise at competitive prices.
• Communicated with managers of other departments to maintain transparency.
• Improved stock management processes by implementing an accurate tracking system that minimized discrepancies between physical inventory counts and recorded data.
• Streamlined department operations by implementing efficient merchandising strategies and inventory management techniques.
• Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed efficient cash register operations.
• Prepared merchandise for sales floor by pricing or tagging.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.

• Set up new sales displays each week with fresh merchandise.
• Restocked and organized merchandise in front lanes.
• Provided backup support for other departments when needed.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Worked with floor team and managers to meet wide range of customer needs.
• Welcomed customers and helped determine their needs.
• Built relationships with customers to encourage repeat business.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.