Tasha Mitchell
Charlotte,NC
Summary
Dedicated Customer Service Assistant skilled in managing high-volume inquiries and escalated issues. Strong background in team collaboration and operational support, contributing to enhanced customer experiences and training initiatives. Driven to leverage expertise in a supervisory or training-focused role.
Overview
16
16
years of professional experience
Work History
Professional Security Officer
Allied Universal Services
07.2025 - Current
- Enhanced customer service by implementing site-specific security measures. Conducting regular patrols around property perimeter, deterring unauthorized access. Promptly observing and reporting security concerns or suspicious activities. Interacting with visitors and employees, providing assistance with questions and directions. Supports dock operations to ensure smooth logistical flow.
Ambassador Attendant
Laz Parking Georgia, LLC
05.2023 - Current
- Delivering parking payment support for customers attending special events, ensuring seamless transactions. Coordinating entry and exit logistics for Bank of America employees in garage, enhancing overall convenience.
- Fostering positive interactions with customers through friendly interactions and providing parking assistance.
Event Staff
Show Pros Entertainment Service Inc
Charlotte, NC
01.2023 - Current
- Guiding spectators into venue during concerts and sports events, ensuring patron safety throughout entry process.
- Assisting in managing guest registration and check-in processes during events.
Youth Counselor Technition
Access Services
Charlotte, NC
06.2024 - 10.2024
- Assisted with serving breakfast, lunch and, dinner. Oversaw recreational periods and classroom activities, fostering a safe and structured environment for juveniles. Facilitated shower routines for juveniles, ensuring privacy and comfort. Engaged with juveniles in meaningful conversations, building rapport and trust to enhance their emotional well-being.
- Provided guidance and support to youth in various therapeutic settings.
Ebay Sales Agent
Positec Tool Corporation
11.2010 - 06.2023
- Managed 75-100 daily customer emails on eBay, addressing inquiries and resolving issues to enhance customer satisfaction. Assisted with inquiries of customers who purchased our lawn and garden tools as well as power tools. Handled escalated emails and phone calls. Troubleshot with customers with product difficulties. Resolved escalated customer issues. Collaborated with the warehouse on merchandise returns, damaged products and replacement tools. Processed refunds and new orders, ensuring timely transactions and positive customer experiences. Sent out sales coupons to repeat customers. Assisted with updating our website sales pages. Trained coworkers on department computer applications and procedures, improving team efficiency and knowledge transfer. Shared customer feedback with Product Managers to inform product improvements.
- Developed client relationships through regular communication and exceptional service.
- Assisted customers in selecting appropriate tools for their projects and needs.
- Conducted product demonstrations, showcasing features and benefits effectively.
Maintenance Operations Assistant
Mecklenburg Park and Rec
07.2010 - 02.2013
- Improved park cleanliness through regular trash and debris collection efforts.
Education
Bachelor of Business Administration - Marketing
Strayer University
Skills
- Retail transaction management
- Customer inquiry management
- Product knowledge
- Sales process optimization
- Time management
- Team collaboration
- Written and verbal communication
Timeline
Professional Security Officer
Allied Universal Services
07.2025 - Current
Youth Counselor Technition
Access Services
06.2024 - 10.2024
Ambassador Attendant
Laz Parking Georgia, LLC
05.2023 - Current
Event Staff
Show Pros Entertainment Service Inc
01.2023 - Current
Ebay Sales Agent
Positec Tool Corporation
11.2010 - 06.2023
Maintenance Operations Assistant
Mecklenburg Park and Rec
07.2010 - 02.2013
Bachelor of Business Administration - Marketing
Strayer University