Tasha Perez-Chancy

• Being responsible for all aspects of activities related to preparation and execution of EMR Remote chart retrievals, including, communication, retrieval tracking, creating pull lists, setting up the scheduling, customer support to deliver the highest level of support and ensuring compliance on all EMR retrievals. In addition, I assisted leadership with planning, developing, implementing departmental or regional projects, as well as assist with processing Release of Information (ROI), specifically medical record requests. The EMR Remote Lead must safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

• Supervising with oversight and management of all call center associates and functions as they relate to maintaining quality and continued profitability of the company. Training agents once completing compliance courses , teaching best practices and company policies, navigating company applications, teaching strategies on best practices to help navigate calls from start to finish, advising on documentation techniques and ensuring preparedness of all job duties to hit SLA’s/KPI’s before being released to their supervisors and be responsible for all goals and metrics. This position trains customer service associates and develops and implements policies and procedures to ensure customer satisfaction.

• Handling more requests at a time rather than sub 15, Matching, Merging, Scheduling onsite technicians to assist with chart pulls in office, EMR Remote, Provider Portal, Etc. Perez Maintaining HIPAA and excellent customer service skills while using multiple operation systems and phone oppositions to assist clients in the process of sending medical records. Maintaining professionalism in many aspects, maintaining organization and communication skills, mastering the use of company applications, documentation, and scheduling commits.

• Greeting patients, taking insurances, presenting appropriate paperwork to be filled out, updating info in EMR, verifying insurances, building charts, collecting copays, answering phone lines and triaging and scheduling appointments, putting messages through to physicians, scanning documents, maintaining HIPAA, maintaining professionalism of office.
• Answered phone calls and messages scheduling appointments, and handling patient inquiries.

Provided dedicated childcare with care and attention to developmental needs.

• Creating daily and weekly schedules according to curriculum while providing a safe and fun learning environment for children. Maintaining sanitation standards set by Washoe county Health department and KinderCare Learning center. Maintaining professionalism and the confidentiality of each student.