Jessica Hemphill
Hurricane,UT
Summary
Self-motivated professional with recent remote experience in medical record retrieval, requiring strong time-management, independent decision-making, and consistent productivity in a fast-paced environment. Demonstrated ability to prioritize competing tasks, adapt to changing demands, and handle sensitive information with accuracy and discretion. Known for clear communication, strong customer service skills, and a solution-focused mindset. Reliable, detail-oriented, and collaborative, with a commitment to professional growth and dependable performance.
Overview
19
19
years of professional experience
Work History
EMR Remote Processor
Datavant
HURRICANE, UT
02.2018 - Current
- Expertly managed requests spanning Attorney firms, Government agencies, Insurance bodies, Patients' inquiries, and Continuing Care requirements.
- Ensured adherence to ethical standards in protecting sensitive patient records.
- Demonstrated proactive approach in finishing assignments ahead of schedule.
- Thrive in the type of environment where personal goals are set and expected to be met.
- Handled biological samples under high-pressure conditions.
- Verified accuracy of patient samples.
- Ensured optimal sample handling in accordance with testing procedures.
- Managed front desk operations in Medical Records at Dixie Regional Medical Center.
- Ensured timely release of records for ongoing care.
- Handled diverse communication channels efficiently and cheerfully.
- Ensured precise printing and delivery of records to their designated destinations.
- Maintained compliance with standardized guidelines at all times.
- Facilitated inter-departmental communication to support the delivery of essential patient information.
- Demonstrated strong multitasking abilities in a high-demand environment.
- Achieved managerial role quickly by demonstrating reliability and dedication.
Lab Tech
Intermountain Healthcare
ST GEORGE, UT
09.2017 - 02.2018
- Handled responsibilities for the smooth functioning of front store and pharmacy.
- Performed reliably during strenuous and unconventional working shifts.
Customer Service Representative I
Ciox Health
ST GEORGE, UT
03.2016 - 09.2017
- Exhibited strong customer service abilities with an earnest and cheerful attitude.
Shift Supervisor
CVS Pharmacy
MOUNT LAUREL, NJ
07.2007 - 07.2013
Education
Associates Degree - Health Information Technology, Coding (ICD-9 & 10, CPT), Healthcare law & ethics, Medical terminology
DeVry University
03.2016
Skills
- Communication
- Analytical thinking
- Customer service
- Attention to detail
- Time management
- Task prioritization
- Self-motivation
- Data entry
- Regulatory compliance
- Information security
- Confidentiality practices
Timeline
EMR Remote Processor
Datavant
02.2018 - Current
Lab Tech
Intermountain Healthcare
09.2017 - 02.2018
Customer Service Representative I
Ciox Health
03.2016 - 09.2017
Shift Supervisor
CVS Pharmacy
07.2007 - 07.2013
Associates Degree - Health Information Technology, Coding (ICD-9 & 10, CPT), Healthcare law & ethics, Medical terminology
DeVry University