Tasha Seguin
Owings Mills,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Optician
Quality Optical
Columbia, MD
06.2022 - 11.2023
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Maintained accurate records of all transactions in computer system.
- Monitored patient progress while wearing new lenses or frames.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Supervised and contributed to training student opticians.
Shift Leader
TGI Fridays
Hanover, MD
08.2015 - 03.2020
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Educated customers about offerings, promotions and pricing to boost sales.
- Trained new employees on company policies, operational procedures, and customer service standards.
Manag
Xitomate Restaurant
Ellicott City, MD
01.2013 - 06.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Northeastern Clinton Senior High School
Champlain, NY06-2008
Skills
- Detail orientation
- Problem-solving abilities
- Problem-solving aptitude
- Analytical Thinking
- Team building
- Retail Sales
- Attention to Detail
- Organizational Skills
Timeline
Optician
Quality Optical
06.2022 - 11.2023
Shift Leader
TGI Fridays
08.2015 - 03.2020
Manag
Xitomate Restaurant
01.2013 - 06.2015
High School Diploma -
Northeastern Clinton Senior High School
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