Tasha Smith
Charlotte,NC
Summary
Results-driven professional specializing in mental health and case management. Achievements include streamlining client intake processes and enhancing program effectiveness. Strong focus on empowering individuals towards housing stability and economic independence through community partnerships.
Overview
21
21
years of professional experience
Work History
Veteran Program Coordinator
The Salvation Army
Charlotte, North Carolina
02.2026 - Current
- Coordinated daily operations of program to ensure compliance with policies and regulations.
- Liaised with external organizations to enhance programming services and strengthen community partnerships.
- Guided program participants in utilizing resources to maximize engagement and success.
- Communicated with stakeholders to maintain program alignment and foster engagement.
Housing Stabilization Specialist
The Salvation Army Center of Hope
Charlotte, NC
12.2023 - Current
- Streamlined client intake processes for housing and support services, enhancing efficiency in HUD income eligibility evaluations.
- Maintained organized company files through a document management system to ensure data accessibility.
- Collaborated with team members to improve effectiveness of service delivery.
- Managed case files to uphold compliance with organizational standards.
Self-Sufficiency Navigator
First Coast Workforce Development Consortium
Jacksonville, FL
05.2023 - 12.2023
- Guided participants through career exploration and job readiness activities.
- Collaborated with local employers to identify workforce opportunities and trends.
- Maintained accurate records of client progress and program participation data.
- Provided ongoing support and follow-up to clients during job search activities.
Juvenile Probation Officer
Department of Juvenile Justice
Jacksonville, FL
02.2021 - 05.2023
- Manage caseload in juvenile justice system and delivered continuous support and resources to address client needs.
- Conducted case management sessions to connect clients with community programs, ensuring access to necessary resources.
- Assess client needs based on individual issues, in addition to social and restorative justice best practices.
Certified Peer Support Specialist
Lifespan
Charlotte, NC
06.2019 - 02.2021
- Created and refined treatment plans to facilitate ongoing client progress.
- Facilitated peer support groups for individuals navigating mental health challenges.
- Assisted clients in developing coping strategies and life skills for recovery.
Loss Prevention Associate
Ross Dress for Less
Charlotte, NC
03.2015 - 08.2019
- Monitored and supervised customer activities to identify potential theft.
- Monitored store premises to prevent theft and ensure safety protocols.
- Collaborated with law enforcement on security-related incidents and investigations.
Concierge
Sunstate's Security
Charlotte, NC
10.2017 - 06.2019
- Monitored and addressed incidents and safety concerns while ensuring stakeholder communication.
- Maintained operational standards in compliance with agency policies to enhance service delivery.
- Handled guest inquiries and complaints efficiently and professionally.
Peer Support Specialist
Monarch Health Services
Albemarle, NC
03.2016 - 10.2017
- Guided clients in identifying person-centered strengths and needs for tailored recovery plans.
- Recorded client progress in clinician records to inform treatment modifications and improve care quality.
- Assisted clients in developing effective coping strategies and essential life skills.
Retail Fashion Associate
K& G Fashions
Charlotte, NC
08.2013 - 12.2015
- Guided customers in selecting fashion items to elevate shopping experience.
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions with accuracy at cash register.
Shift Supervisor
Rite Aid Pharmacy Corporation
Charlotte, NC
06.2005 - 08.2013
- Supervised retail operations, ensuring efficient store functionality through effective staff coordination.
- Resolved customer complaints promptly to bolster satisfaction and loyalty.
- Trained new employees on pharmacy procedures and service standards to maintain quality.
Education
Bachelor of Science - Social Work
Johnson C Smith University
Charlotte, NC05-2020
Associate of Arts - Mass Communication
Central Piedmont Community College
Charlotte, NC05-2015
Licensed - Real Estate Broker
Real Estate Commission
North Carolina/FloridaSkills
- Case management and eligibility determination
- Referral coordination
- Community resource navigation
- Client engagement
- Problem-solving and critical thinking
- Time management
- Adaptability and flexibility
- Effective communication
- Conflict resolution
- Law enforcement experience
Activities
- Photography of work events at the Salvation Army.
- Memberships: Alpha Lambda Delta and Phi Alpha Honor Societies.
Timeline
Veteran Program Coordinator
The Salvation Army
02.2026 - Current
Housing Stabilization Specialist
The Salvation Army Center of Hope
12.2023 - Current
Self-Sufficiency Navigator
First Coast Workforce Development Consortium
05.2023 - 12.2023
Juvenile Probation Officer
Department of Juvenile Justice
02.2021 - 05.2023
Certified Peer Support Specialist
Lifespan
06.2019 - 02.2021
Concierge
Sunstate's Security
10.2017 - 06.2019
Peer Support Specialist
Monarch Health Services
03.2016 - 10.2017
Loss Prevention Associate
Ross Dress for Less
03.2015 - 08.2019
Retail Fashion Associate
K& G Fashions
08.2013 - 12.2015
Shift Supervisor
Rite Aid Pharmacy Corporation
06.2005 - 08.2013
Bachelor of Science - Social Work
Johnson C Smith University
Associate of Arts - Mass Communication
Central Piedmont Community College
Licensed - Real Estate Broker
Real Estate Commission