Tasha Williams
Philadelphia,PA
Summary
Skilled in enhancing service quality and workplace efficiency, this professional demonstrates expertise in SIRSI software and advanced interpersonal skills. A history of excelling in project planning and collaboration underscores a commitment to customer satisfaction and operational excellence, exemplified by stepping into an LA2 role when required.
Overview
11
11
years of professional experience
Work History
LA1
City Of Philadelphia - Free Library
Philadelphia, Pennsylvania
01.2014 - Current
- Engaged patrons in conversation using advanced interpersonal skills.
- Prioritized tasks to achieve service targets efficiently.
- Responded to customer requests, boosting service quality.
- Collaborated seamlessly with team members to enhance workplace efficiency.
- Provided excellent service and attention to patrons when face-to-face or through phone conversations.
- Assisted in new library card creation.
- Stocked shelves with library materials.
- Discharged and checked library materials to patrons.
- Processed new library materials.
- handled payments from patrons.
- Closed out cash register at the end of the work shift.
- Worked out of class as an LA2 upon occasion.
Education
Associate of Arts - Liberal Arts And Sciences
Community College of Philadelphia
Philadelphia, PA05-2012
Skills
- Friendly, positive attitude
- Self-Directed
- SIRSI Software Proficiency
- FLUENT IN ENGLISH
- Teamwork and collaboration
- Project planning
Timeline
LA1
City Of Philadelphia - Free Library
01.2014 - Current
Associate of Arts - Liberal Arts And Sciences
Community College of Philadelphia
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