TASHA THOMPSON
Houston,TX
Summary
Results-driven Manager with expertise in team building and fostering a collaborative culture that encourages innovation and open communication. Proficient in change management, strategic planning, and complex problem solving. Demonstrates strong organizational skills and the ability to manage multiple priorities effectively. Committed to supporting team objectives and enhancing overall company performance.
Overview
22
22
years of professional experience
Work History
Online Casino Owner & Operator
T & T Slots
Houston, TX
01.2020 - Current
- Managed daily operations of gaming facility, ensuring compliance with regulations and industry standards.
- Oversaw financial management, including budgeting, accounting, and cash flow analysis for business sustainability.
- Developed and implemented marketing strategies to attract new customers and retain existing clientele.
- Trained and mentored staff on customer service excellence and operational protocols to enhance team performance.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
CEO
Prestige Finance Pro's
Houston, TX
08.2013 - Current
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Created succession plans to provide continuity of operations during leadership transitions.
- Oversaw divisional marketing, advertising and new product development.
- Verified accuracy of data input on tax forms to ensure compliance with regulations. or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed succession plans ensuring operational continuity during leadership transitions.
- Presented business performance, forecasts, and strategies to investors and shareholders.
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses
- Established and nurtured productive relationships with industry partners to enhance collaboration. with industry partners and competitors to support strategic business objectives.
Certified Phlebotomist Technician
Gulf Coast Regional Blood Center
Houston, TX
07.2012 - 10.2014
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Validated blood and specimen collection orders, alerting nurses or physicians to discrepancies, ensuring accurate patient care.
- Organized daily work based on collection priority to optimize workflow and enhance patient service.
- Monitored patients for reactions and verified sample quality.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Organized daily work based on collection priority.
- Used personal protective equipment correctly to protect coworkers and patients.
- Monitored patients for reactions and verified sample quality to ensure reliability of test results.
School Nurse
KIPP Academy
Houston, TX
08.2011 - 06.2012
- Promotes and protects the optimal health status of school- age children Provides health education and anticipatory guidance Promotes and assists in the control of communicable diseases Maintains, evaluates and interprets cumulative health data to accommodate individual needs of students
- Plans and implements school health management protocols Develops and Implements a student health plan
- Conducted comprehensive health assessments for students to evaluate their physical and mental well-being.
- Oversaw health services for school of 347 students and faculty.
- Performed health screening for students and faculty by conducting Hearing and vision evaluations.
- Collaborated with leadership to develop initiatives enhancing nursing satisfaction, retention, and morale, fostering a supportive work environment.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Oversaw health services for 347 students and faculty, ensuring access to necessary health resources and support.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Created care plans and referred students with health concerns or injuries.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Medical Assistant
Concentra Medical Centers
09.2009 - 12.2010
- Prepared and administered medications according to physician instructions
- Executed general office duties, including answering telephones, taking dictation, and completing insurance forms to support efficient clinic operations
- Record patients' medical history, vital statistics and information such as test results in medical records
- Explain treatment procedures, medications, diets and physicians' instructions to patients
- Perform routine laboratory tests and sample analyses
- Welcomed patients at clinic reception and recorded their arrival
- Clarified treatment procedures, medications, diets, and physicians' instructions to enhance patient understanding and compliance
- Greet and log in patients arriving at office or clinic
- Prepared treatment rooms for patient examinations, ensuring cleanliness and organization to facilitate smooth patient flow
Property Tax Consultant
Century Property Consultants
03.2007 - 07.2009
- Updated client contact information in database Conducted online research to gather information Regularly handled follow-up calls to customers to assure 100% satisfaction Prepared and executed contracts for services Represented and protested to reduce clients commercial and residential property taxes Researched and pulled records for the appraisal district.
- Analyzed property tax assessments to identify discrepancies and ensure compliance with regulations.
- Developed effective tax reduction strategies for clients, enhancing overall financial performance.
- Collaborated with local authorities to resolve disputes regarding property valuations and taxation issues.
Supervisor/Coordinator
Houston ISD
07.2006 - 03.2008
- Supervised 3 employees, fostering a collaborative and productive work environment. Processed and issued employee and student id badges Composed correspondence, memos and documents Ordered and maintained inventory of supplies Regularly handled follow-up calls to school principals assuring satisfaction Coordinated and scheduled appointments with schools to take id badge pictures.
- Established and maintained relationships with key stakeholders.
- Assessed customer needs, tailoring solutions to enhance client satisfaction and service delivery.
- Communicated with clients and service providers to provide updates on work progress.
- Referred clients to appropriate team members and community agencies, ensuring access to necessary treatment resources.
Administration Assistant
US Bankruptcy
Houston, TX
04.2004 - 06.2006
- Performed general office duties, proofread business documents, and coordinated weekly meetings and conference calls to ensure smooth communication and scheduling. Ordered and maintained inventory of supplies Composed correspondence, memos and documents Managed very busy calendars Handled all incoming/outgoing calls and greeted clients Opened, routed, and distributed mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in the company's voice.
- Facilitated timely distribution of office mail to ensure efficient communication and recorded incoming shipments for corporate records.
- Scheduled meetings and conference calls for senior staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Recorded expenses and maintained accounting records.
Education
Bachelor of Science - Criminal Justice
Texas Southern University
Houston, TX, United States08-2007
Bachelor of Science - Business Administration And Management
Colorado Tech University
Colorado Springs, CO, United States03-2028
Medical Assistant - Medical Assisting
Everest Institute
Houston, TX, United States12-2009
Skills
- Gaming Compliance
- Operational Management
- Quality Assurance
- Player Analytics
- Customer Engagement
- Client management
- Issue Resolution
- Business Development
- Strategic partnerships
- Business Strategy
- Operational management
Skills
- Investment Properties
- Policy Updates
- Relationship Management
- Sales and Marketing
- Analytical and Critical Thinker
Timeline
Online Casino Owner & Operator
T & T Slots
01.2020 - Current
CEO
Prestige Finance Pro's
08.2013 - Current
Certified Phlebotomist Technician
Gulf Coast Regional Blood Center
07.2012 - 10.2014
School Nurse
KIPP Academy
08.2011 - 06.2012
Medical Assistant
Concentra Medical Centers
09.2009 - 12.2010
Property Tax Consultant
Century Property Consultants
03.2007 - 07.2009
Supervisor/Coordinator
Houston ISD
07.2006 - 03.2008
Administration Assistant
US Bankruptcy
04.2004 - 06.2006
Bachelor of Science - Criminal Justice
Texas Southern University
Bachelor of Science - Business Administration And Management
Colorado Tech University
Medical Assistant - Medical Assisting
Everest Institute