Kevin Lusk
Outlaw's Card Room
Templeton,CA
32
years of professional experience
Dynamic Casino Manager with proven leadership in operational oversight, customer service, and regulatory compliance. Expertise in enhancing team performance and ensuring operational efficiency while maintaining a welcoming environment for guests.
Work History
Casino Manager
5 Years 1 Month- Operations Oversight: Run cash games, daily tournaments, and special promotions; manage waitlists and dealer rotations.
- Staff Management: Schedule and supervise dealers and floor supervisors.
- Regulatory Compliance: Enforce California gaming laws, internal controls, and Title 31 anti-money laundering requirements. Coordinate closely with security and surveillance teams.
- Customer Relations: Resolve complex player and dealer disputes fairly and maintain a welcoming environment.
- Financial Management: Monitor rake collection, manage chip banks and inventories, and review operational financial reports.
No Limit Hold 'Em Poker Host
6 Years 1 Month- Game & List Management: Register players into the poker seating system, manage high-demand No Limit waitlists, and accurately call/assign open seats.
- Customer Service & Hospitality: Greet players warmly, answer room inquiries, assist with chip runners, food orders, and maintain guest comfort.
- Player Development & Promotion: Cultivate relationships with regular high-limit players, encourage game action, and support promotional events or tournaments.
- Compliance & Security: Monitor table activity for irregularities, enforce poker room rules and etiquette, and escalate player disputes immediately to floor supervisors.
Rainbow Vacuum Distributor
12 Years 1 Month- Product Demonstrations: Demonstrated features and water-based filtration technology of Rainbow system to prospective clients, enhancing product understanding.
- Lead Generation & Scheduling: Managed appointment scheduling through referrals, networking, and local promotions, increasing client engagement.
- Customer Service: Delivered post-sale orientation, addressed product inquiries, and provided accessory upgrades, ensuring customer satisfaction.
- Recruited and trained new sales dealers within distributor network: Recruited, mentored, and trained new sales dealers as you advanced within the distributor network.
Skills
Casino operations
Gambling regulations compliance
Gaming regulations
Rule enforcement
Operational efficiency
Strong leadership
Decision-making
Gaming compliance
Excellent communication
Employee relations
Networking skills
Professional demeanor
Timeline
Casino Manager
Outlaw's Card Room
07.2021 - CurrentRead More
No Limit Hold 'Em Poker Host
Club One Casino
02.2014 - 03.2020Read More
Rainbow Vacuum Distributor
B&D Industries
08.1994 - 09.2006Read More