Tasha N. Vega
Phoenix,AZ
Summary
Healthcare professional with substantial experience in patient advocacy and support. Proven ability to enhance patient experience through empathy and clear communication. Collaborative team player, adaptable to changing environments with skills in conflict resolution and patient education.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Ambassador/Supervisor
Morrison Healthcare, Mayo Clinic
Phoenix, AZ
08.2025 - Current
- Mayo Clinic (Phoenix, AZ)
- Assisted in resolving patient inquiries and concerns to enhance satisfaction.
- Educated patients on available programs and services for optimal care access.
- Monitored patient feedback to identify areas for service improvement.
- Collaborated with multidisciplinary teams to address patient needs effectively.
- Acted as liaison between clinical staff members during interdisciplinary team meetings which facilitated seamless coordination of care delivery processes across different departments.
- Facilitated patient navigation through healthcare services and resources.
- Coordinated communication between patients, families, and healthcare staff.
- Developed materials to improve patient engagement and understanding of procedures.
Patient Registration
Abrazo Central Hospital
Phoenix, AZ
02.2023 - 07.2025
- Interact with patients and their families to obtain registration information
- Prepare and process all admitting forms relating to patient admission
- Prepare documents on clinical information for appropriate treatments
- Verify insurance and other eligibility criteria
- Familiar with Cerner applications, PAI, PASS, and downtime registration
- Perform verification, pre-certification, and other applicable processes, ensuring admissions
- Communicate treatment processes and patient care delivery to patients and their families
- Communicate patient rights, billing, and payment procedures to patients or their families
- Ensure compliance with hospital policies and procedures for patients and their families
- Ensure implementation of best practices in treatments and patient care delivery
- Processes and accepts payment from patients for billing purposes
Front Desk Administrator
Pro Temp-Professional Placement, Quantum
Scottsdale, AZ
08.2022 - 01.2023
- Handle all FedEx packages, both incoming and outgoing including packing and preparing boxes
- Daily use of office machines and assist employees with use of office machines when needed
- Schedule conference rooms and resolve scheduling conflicts
- Assist with meetings, which may include ordering food, setting out plates, utensils, etc., and straightening up after meetings are over
- Greet clients, agents, schedule clients, answer & transfer calls
- Customer service, data entry, inbound and outbound calls to handle questions and concerns from customers
Data Processor
Randstad (JPMC)
Phoenix, AZ
01.2022 - 05.2022
- Provided word-processing, clerical support and administrative services for the Office Manager
- Proficient in the use of Microsoft Office, Word, Excel, Access, Outlook, Gmail
Administrative Assistant III
Arizona Dept of Corrections Rehabilitation and Reentry (SOCU)
Phoenix, AZ
04.2020 - 07.2021
- Utilize ACJIS (Arizona Criminal Justice Information System) to run criminal queries
- CHI (Criminal History Information), to enter SOPN (Sex Offender Profile Notifications) for Arizona Department of Public Safety
- Processed all registration of sex offenders released from the custody of the Arizona Department of Corrections
- Understand court documents, police reports, ACIS, ACJIS reports of criminal history and sex offender information
- Detailed understanding of typing correspondences, reports, and documents
Security Officer
Arizona State Hospital
Phoenix, AZ
09.2019 - 09.2020
- Maintained facility, supervised, monitored staff productivity, create schedules, resolve issues
- Fraud investigations, CCTV video surveillance/footage
Detention Officer I
Coconino County Sheriff's Department
Flagstaff, AZ
11.2016 - 07.2019
- Responsible for maintaining all department accounting and accounts payable
- Hired, staffed and train new employees
- Processed new inmate bookings, fingerprints, while conducting proper searches
- Maintained confidential legal documents/journals/paperwork
- Operated complex and unit’s switchboard, dispatched services, and units
- Produced, compiled, and maintained timely reports on a weekly basis
- Processed weekly bank deposits and ensured draws were balanced
- Experienced in warehouse environments Logistics, and order processing
- Scanned bar codes of shipping manifests/modules for SAP database
- Responsible for handling merchandise, supplies, shipping arrangements, filling shipment orders, inventorying merchandise for damage, labeling packages, issuing invoices
- Composed written (DR) document reports for law enforcement agencies regarding fraudulent account activities, assist with pressing charges against potential suspects and or victims.
- Collaborated with Human Resources representatives on establishing consistent hiring practices to manage facility financials
Correctional Officer II
Dept of Corrections, Lewis Complex
Buckeye, AZ
09.2014 - 11.2016
- Maintained confidential legal documents/journals/paperwork
- Operated complex and unit’s switchboard, dispatched services, and units
- Produced, compiled, and maintained timely reports on a weekly basis
Education
Associate of Applied Science - Health Care Administration
Pima Medical Institute
Phoenix, AZ11-2025
General Education Diploma - undefined
Phoenix College
Phoenix, AZ10.2011
Skills
- Professionalism and ethics
- Medical terminology
- Data entry proficiency
- Teamwork and collaboration
- Healthcare
- Resourcefulness and initiative
- Attention to detail
- Documenting and recording information
- Problem-solving
- Patient confidentiality and data security
- Analytical thinking
- Patient advocacy
- Explaining policy and procedures
Certification
- CIRT-Critical Incident Response Team certification
- Level A certified ACJIS operator/DPS
- Level 'A' ACJIS certification/terminal operator with the Department of Public Safety
AWARDS
Received merit raise and award for Employee of the Month for strong attention to detail; exemplary customer service and team-player attitude., Successfully completed the Arizona Post approved Basic Correctional Officers COTA Course 10/17/2014., Correctional Officer Training Academy Award for Excellence in Physical Fitness, 10/17/2014., Correctional Officer Training Academy Award for Distinguished Graduate, 10/17/2014., Selected to represent the Union for assigned unit (Barchevy), Lewis Complex, AZ 06/01/2015., Selected by the Deputy Warden to assist with organizing events for my assigned unit 07/15/2015., Twice received Employee of the Month for Complex unit Winslow, AZ for 2016., Received Employee of the Quarter at Winslow, AZ Complex for 2016., Requested by Dept Lieutenant to attend and provide input on weekly department Classification Meetings., Received recognition as 'Officer of the Month' in Dec 2018., Performed/Sang 'National Anthem' for scheduled Department Meeting in March of 2019 at Flagstaff Pulliam Airport., Promoted to Specialty Support Squad position as Commissary Officer effective Dec 2017.
Timeline
Patient Ambassador/Supervisor
Morrison Healthcare, Mayo Clinic
08.2025 - Current
Patient Registration
Abrazo Central Hospital
02.2023 - 07.2025
Front Desk Administrator
Pro Temp-Professional Placement, Quantum
08.2022 - 01.2023
Data Processor
Randstad (JPMC)
01.2022 - 05.2022
Administrative Assistant III
Arizona Dept of Corrections Rehabilitation and Reentry (SOCU)
04.2020 - 07.2021
Security Officer
Arizona State Hospital
09.2019 - 09.2020
Detention Officer I
Coconino County Sheriff's Department
11.2016 - 07.2019
Correctional Officer II
Dept of Corrections, Lewis Complex
09.2014 - 11.2016
General Education Diploma - undefined
Phoenix College
Associate of Applied Science - Health Care Administration
Pima Medical Institute