Tasha Winfield
Houston,TX
Summary
Hardworking and passionate job seeker with strong organizational skills and 20 years of experience Customer Service in healthcare. Knowledgeable in medical services background and strong work ethic. Adept at patient advocacy and commitment to patient care. Organized and dependable at managing multiple priorities with a positive attitude. Detail-oriented team player with strong communication skills and team building. Ability to handle multiple projects simultaneously with a complete level of accuracy. Committed to ensuring customer satisfaction by providing exceptional service identifying patient needs and concerns to improve engagement strategies and overall service. Proficient in utilizing customer service best practices at exploring different solutions to address customer needs effectively. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Admissions Specialist/Cashier
St. Luke's Sugar Land Hospital
09.2008 - Current
- Provided exceptional customer service for patient care while being registered and admitted in hospital.
- Obtains accurate patient demographic and financial information for registration and claim reimbursement.
- Adheres to financial and cash control policies and procedures.
- Thoroughly explains and secures hospital and patient legal forms while ensuring proper documentation within company database.
- Obtains insurance authorizations for scheduled and non schedule hospital services.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Support confidentiality of Protected Health Information.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Administrative Assistant/Office Manager
Dr.Bernadette U. Onuoha M.D.
03.2005 - 08.2008
- Manage office for Child,Adolescent and Adult Psychiatrist.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary office supplies before depletion to avoid workflow disruptions.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Registered patients, and obtained verification of insurance coverage and benefits via phone,online electronically and via fax.
- Ensured accurate record-keeping with diligent data entry and database for company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Associate of Arts - Associates Degree in Healthcare Administration
University Of Pheonix
High School Diploma -
Stephen F Austin High School
Skills
Customer service skills and experience
Excellent verbal and written communication skills
Ability to work in fast paced environment
Knowledgeable in Medical Terminology
Multitasking and attention to detail
Data entry proficiency
Teamwork and Collaboration
Problem Resolution
Appointment Scheduling
Insurance verification
HIPPAA Compliance
Understanding Third Party Payor requirements
Outlook,MS Office, Excel,EPIC,EMA
Timeline
Admissions Specialist/Cashier
St. Luke's Sugar Land Hospital
09.2008 - Current
Administrative Assistant/Office Manager
Dr.Bernadette U. Onuoha M.D.
03.2005 - 08.2008
Associate of Arts - Associates Degree in Healthcare Administration
University Of Pheonix
High School Diploma -
Stephen F Austin High School
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