Tasha D. Stewart
Greensboro,NC
Summary
Diligent problem-solver with a resourceful approach to challenges and organized style. Leverages Human Services expertise to manage job functions. Excellent communicator with a focus on results.
Overview
5
5
years of professional experience
Work History
Various Positions
Guilford County Department Of Social Services
Greensboro, North Carolina
- 2016-2017 Eligibility Fraud Investigator
- 2014-2016 Eligibility Supervisor
- 2014-2014 Social Worker 1 (Day Care Unit)
- 2008-2014 Eligibility Lead Caseworker
- 2005- 2008 Eligibility Caseworker II
- 2003-2005 Eligibility Caseworker I
Research & Data Quality Analyst
Orange County Department Of Social Services
Hillsborough , North Carolina
04.2022 - Current
- -Manage quality assurance process for all Human Services Programs.
- - Conduct 2nd party review to analyze error trends to improve accuracy
- - Reorganized the Quality Assurance system by streamlining the data collection system.
- - Create reports utilizing (NC Fast/O&M, Client Services Data Warehouse, NCXCloud, Microsoft Word, Excel, and Adobe systems), to identify needs and/or evaluate the efficiency and effectiveness of Human Services Programs.
- Prepared materials for reports and presentations for peers.
Eligibility Lead Caseworker (QA/Training Team)
Guilford County Department Of Social Services
Greensboro, North Carolina
09.2019 - 04.2022
- Conducted monthly quality reviews on Food and Nutrition Services Applications and Recertifications.
- Trained and developed needs assessments in coordination with managers and supervisors for (FNS, WFFA, and Energy Programs).
- Generated agency and state reports to track and report error trends.
- Created training materials such as PowerPoint presentations, job aids, cheat sheets, and worksheets.
- Developed materials and facilitated refreshers and remedial training for existing staff.
- Generated agency and state reports to track and report error trends.
- Completed monthly 2nd party reviews on WFFA cash applications and recertifications.
- Redesigned the Food & Nutrition Services 2nd party review tool utilized by the Quality Assurance Team.
- Developed team communications and information for meetings
- Demonstrated respect, friendliness, and willingness to help wherever needed
Eligibility Supervisor I
Guilford County Social Services
Greensboro, North Carolina
06.2017 - 09.2019
- Supervised the daily activities of a specialized team of 10 Food & Nutrition Services recertification case workers.
- Ensured all eligibility caseworkers were meeting state and federal policy time standards and guidelines.
- Trained and oriented new and existing employees
- Coordinated and conducted staff development functions for employees on my team.
- Provided oversight of coaching evaluation, and disciplinary processes within my unit.
- Restructured specialized team to ensure recertifications were registered and assigned timely.
- Served as hearing officer for Program Integrity
- Identified issues, analyzed information, and provided solutions to problems
- Resolved problems, improved operations, and provided exceptional service
Education
Bachelor of Arts - English
North Carolina A & T State University
Greensboro, NC05.1994
Skills
- Subject Matter Expert Food & Nutrition Services
- Strong Administrative and Interpersonal Skills
- Able to handle multiple conflicting priorities simultaneously
- Able to coordinate projects and work independently, as well as being a good team player
- Excellent problem-solving abilities
- Research
Timeline
Research & Data Quality Analyst
Orange County Department Of Social Services
04.2022 - Current
Eligibility Lead Caseworker (QA/Training Team)
Guilford County Department Of Social Services
09.2019 - 04.2022
Eligibility Supervisor I
Guilford County Social Services
06.2017 - 09.2019
Various Positions
Guilford County Department Of Social Services
Bachelor of Arts - English
North Carolina A & T State University
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