Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Pham

Kirkland,WA

Summary

Passionate about driving impactful business technology solutions with a career dedicated to transforming organizations through innovation and diversity. Relentlessly pursuing excellence to deliver game-changing solutions that propel companies forward in today's fast-paced business landscape. Committed to being a catalyst for change, eager to contribute expertise and drive for innovation to a dynamic and forward-thinking organization.

Overview

25
25
years of professional experience

Work History

Director, Go to Market Services – Visa Acceptance

Visa
Bellevue, Washington
05.2021 - Current
  • Defined overarching partner journeys across the Visa Acceptance Platform ecosystem across 30-plus payment-related products and services
  • Design and delivery of technical integration partner experience from initial prospect intake to shared support execution and ISV connection registry for ecosystem supportability
  • Primary operational go to market resource for new/ enhanced product delivery into direct and indirect market for acquiring and acceptance solutions
  • Responsible for defining and enhancing the overarching customer experience for Visa Acceptance clients using core solution through partnership with product management, sales, marketing, and other product fulfillment roles
  • Design and develop comprehensive standardized solution delivery plans for indirect solution delivery for Visa Acceptance Platform solutions, including sales cadence, service architecture, solution implementation plans, support program delivery, and overall business commercialization

Director, Enterprise Technical Support – Strategic Partners

Cybersource Visa
Bellevue, Washington
07.2017 - 05.2021
  • Responsible for building and managing overall technical and implementation and support engagement for strategic acquiring and technical partners
  • Originated and built Acquirer Solutions partner support models including partner solution training and staging, portfolio ramp-up, resold merchant engagement processes, and cross-organizational front line support operations.
  • Manage team of partner enablement managers, technical account managers, and implementation specialists to support acquiring solutions, reseller partners, integrated ISV partners, solution providers, and merchant clients
  • Defined full service solution delivery plans to key partners for 3rd party delivery of Cybersource solutions, including solution architecture, pre-sales, implementation plans, support guidance, and service enablement
  • Responsible for solution design, development, and delivery of custom partner solutions built into the Cybersource platform – from initial solution requirements, solution design, external commercialization, partner stakeholder acceptance, merchant implementation and post-production operational support planning

Strategic Technical Account Manager – Reseller Partners

Visa/Cybersource Inc.
12.2016 - 07.2017
  • sThe primary technical point of contact for Cyberource's largest reseller partners
  • Direct interaction with multiple reseller stakeholder teams to support indirect implementation and delivery of Cybersource solutions, including implementation planning, support guidance, business commercialization, pre-sales considerations and product functionality training
  • Direct manager responsibilities for key high-visibility, strategic resold partner merchants as part of larger partner engagement
  • Managed technical delivery of 14 custom development projects from concept through to proof of concept/ pilot and ultimately general availability for partner overarching merchant to acquirer acceptance solutions
  • Provided escalated solution support to reseller partner and indirect merchants at all levels of the merchant’s organization - development, technical, and functional
  • Coordinated with CS organization at large on reseller model delivery requirements, escalations, product releases, communications, etc.

Sr. Technical Account Manager

Visa/Cybersource Inc.
03.2014 - 12.2016
  • Technical relationship owner for multiple high-value Cybersource's premier and enterprise level clients
  • Provided guidance Cybersource solutions delivery across a wide variety of eCommerce, OEM, ERP, CRMs, and other systems dealing with the sales & distribution, account receivables, financial settlement, and reconciliation reporting
  • Worked to advance strategic and tactical initiatives, identify areas of improvement, facilitate enhancement of all products/ services to ensure present and future satisfaction with Cybersource relationships and solutions
  • Consulted on strategic initiatives, business needs and areas of improvement, payment requirements, PCI compliance, fraud mitigation through the Cybersource suite of solutions and services

Vice President – Integrated Solutions

Paymetric Inc.
07.2012 - 01.2014
  • Responsible for the overall strategic direction and definition of the total customer implementation experience utilizing Paymetric solutions
  • Oversee product integration methodology and best practice definition for Paymetric products, with concentration on new product deployments, custom solution engineering, strategic client account success, and high-risk implementations.
  • Responsible for revenue recognition against product implementation delivery and professional services consulting capability
  • Direct management of Paymetric Professional Services group and associated implementation projects
  • Technical account manager and executive sponsor for strategic key accounts and at risk implementations
  • Direct engagement in strategic account pre-sales engagement, providing solution architecture design for client prospects

Director of Solutions Architecture and Delivery

Primexys LP
11.2010 - 07.2012
  • Define and design integrated payment solution architectures and implementation plans for prospective and existing clients
  • Direct ownership of payment solutions expertise and technical integration group
  • Primary subject matter expert supporting multiple consulting groups, sales/ pre-sales/marketing and solutions development functions
  • Generation of implementation project statements of work and RFP responses while building model for SOW/ RFP management
  • Best Practice process definition and problem resolution for Company's implementation projects
  • Project sponsor/ manager/ lead for multiple key client implementations serving as escalation, project management, and subject matter expert

Director of Project Delivery/ Solutions Architect

Primexys LP
07.2009 - 11.2010
  • Defined model for conversion of client business requirements into deployable solution within managed projects
  • Direct management of implementation project team dedicated to rapid deployment and special delivery projects
  • Creation, definition, and deployment of project management methodology, processes, and tools
  • Ownership of overarching payment industry expertise for organization
  • Oversee design, development, deployment and production roll-out of custom solutions, pilot programs, and solution migrations

Sr Solutions Consultant

Paymetric, Inc. and Primesys LP
07.2006 - 04.2009
  • Primary technical solutions consultant and project lead for multiple, simultaneous implementation projects for name ERP-based clientele
  • Defined and delivered against business, functional, and technical requirements for payment acceptance requirements for corporate clients
  • Define professional services delivery standards and artifacts for implementation projects
  • Redesign of implementation methodology from software-based to SaaS solutions delivery, including reorganization of services offerings from task-estimate orientation into deliverable-based services offerings.
  • Redesigned Implementation Services offerings from task-estimate orientation into deliverable-based services offerings
  • Primesys LP was derived from Paymetric, Inc. in September 2008 and was the former Paymetric Professional Services group

Sr Product Manager : Quality Assurance Manager : Lead Technical Consultant

Paymetric Inc
01.2000 - 01.2005
  • Responsible for all aspects of software development and delivery of best-of-breed payment processing solution
  • Responsible for execution of all system, integration, performance, and usability testing for all company’s products
  • Responsible for quality delivery of payment card processing solutions within SAP ERP Landscape

Implementation Project Manager

Ecommlink Inc
01.2005
  • Navigated partners through concept to delivery of branded stored value card programs as part of larger business initiatives

Product Specialist

Stewart Transaction Solutions
01.2005 - 01.2006
  • Defining product scope and managing software release for mainstay real estate title production software and supporting utilities

Education

Bachelor of Business Administration - European History, Management Information Systems (MIS), Management

University of Houston
Houston, TX
01.2000

Skills

INDUSTRY EXPERTISE

  • Cross-stakeholder integration experience - Execution across stakeholder groups, including executive and field operations
  • End-to-End Payment Acceptance – Comprehensive subject matter expert with experiencing in delivering into business, functional, operational, and technical stakeholder areas as part of complex and cross-system payment solutions
  • Solution Architecture – Extensive experience building and working in comprehensive business/ functional architectures utilizing solutions set in best practice, with cross-organizational process models, and solution delivery models for enterprise and indirect partner scenarios
  • Software and Service delivery – Engagement and responsibility throughout solution full lifecycle, from concept and product build out, pilot/ beta through migration, for general availability as well as commercialization for at-scale implementation and acceptance

CORE CAPABILITIES

  • Spearhead multiple product/ solutions and resource/operations initiatives with high strategic and financial implications
  • Manage multiple simultaneous external partner client product/ service acceptance projects across overlapping timelines
  • Design, build, and deploy enterprise-class, cross-system solutions within complex architectures for fortune 100 organizations
  • Generate data-level integration specifications, services statements of work, architectural layout, and business process models and artifacts
  • Ran a dedicated team or partner enablement, implementation consultants, product, and or account managers supporting solutions/ services delivery, technical relationships, and operational support
  • Deliver as executive, project/ program manager, client-facing key contributor and subject matter expert for over 400 implementation and development projects

TECHNICAL SOLUTIONS

  • Multiple Product Deployment/ Software Development Methodologies
  • Payment Platforms and Systems – including payment processors, VISANet, NACHA, gateways, fin techs, ISV, and solution integrators, retail devices
  • Integration Technologies – client installation, SOAP/ XML, REST, web services, API/ SDK buildout, ISO 8583, FTP
  • ERP Technologies – AFS integration, Oracle Financials, NetSuite, Concur, Zuora, Salesforce Commerce Cloud, SAP R/3 40 - ECC 60, SD/ FI, RFC BASIS, CRM, Biller Direct

Timeline

Director, Go to Market Services – Visa Acceptance

Visa
05.2021 - Current

Director, Enterprise Technical Support – Strategic Partners

Cybersource Visa
07.2017 - 05.2021

Strategic Technical Account Manager – Reseller Partners

Visa/Cybersource Inc.
12.2016 - 07.2017

Sr. Technical Account Manager

Visa/Cybersource Inc.
03.2014 - 12.2016

Vice President – Integrated Solutions

Paymetric Inc.
07.2012 - 01.2014

Director of Solutions Architecture and Delivery

Primexys LP
11.2010 - 07.2012

Director of Project Delivery/ Solutions Architect

Primexys LP
07.2009 - 11.2010

Sr Solutions Consultant

Paymetric, Inc. and Primesys LP
07.2006 - 04.2009

Implementation Project Manager

Ecommlink Inc
01.2005

Product Specialist

Stewart Transaction Solutions
01.2005 - 01.2006

Sr Product Manager : Quality Assurance Manager : Lead Technical Consultant

Paymetric Inc
01.2000 - 01.2005

Bachelor of Business Administration - European History, Management Information Systems (MIS), Management

University of Houston

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