Tashai Lewis
Buffalo Grove,IL
Summary
Dynamic professional with extensive experience in security and customer service, notably as a Security Officer at Prosegur. Excelled in premises patrol, electronic surveillance, and team leadership, significantly enhancing safety and client satisfaction. Skilled in visitor tracking and adept at fostering a secure, welcoming environment. Proven track record in staff management and operational improvement.
Overview
8
8
years of professional experience
Work History
Security Officer
Prosegur
Chicago, IL
10.2023 - 11.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer/Shift Supervisor
Allied Universal Security Services
Chicago
12.2020 - 10.2023
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Surveyor
McDonald’s
Country Club Hills, Illinois
12.2017 - 11.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
Retail Sales Associate
Walmart
Chicago, Illinois
09.2016 - 11.2017
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
High School Diploma -
Al Raby
Chicago, Illinois06-2020
Skills
- Visitor tracking
- Premises patrol
- Electronic surveillance
- Metal detector operation
- Shift work experience
- Dispatch
- Identification verification
- CCTV monitoring
- Team leadership
- Staff management
- Patrol operations
Timeline
Security Officer
Prosegur
10.2023 - 11.2024
Security Officer/Shift Supervisor
Allied Universal Security Services
12.2020 - 10.2023
Surveyor
McDonald’s
12.2017 - 11.2020
Retail Sales Associate
Walmart
09.2016 - 11.2017
High School Diploma -
Al Raby