Tashaia Alexander
La Vergne,TN
Summary
Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports.
Overview
9
9
years of professional experience
Work History
Pre-Delivery Inspection Technician
Yates Services Nissan
07.2025 - 01.2026
- Conducted thorough pre-delivery inspections on hundreds of vehicles per day to ensure vehicle quality and compliance with standards.
- Collaborated with service team to identify and resolve technical issues prior to customer delivery.
- Utilized diagnostic tools and equipment to assess vehicle performance and functionality.
- Trained junior technicians on inspection protocols and best practices for quality assurance.
Delivery Driver
Amazon
01.2025 - 07.2025
- Delivering packages in a timely manor
- Ensured timely and accurate delivery of packages to customers, adhering to scheduled routes.
- Utilized handheld devices for tracking deliveries and managing customer communications effectively.
Preschool Teacher
Bee Brilliant Academy
11.2024 - 02.2025
- Conducting weekly lesson plans
- Aiding with development skills and understanding
Customer Experience Expert
Warby Parker
09.2023 - 11.2024
- Aids customers in resolving intricate billing matters
- Arranges appointments for patients
- Conducts thorough research on clients’ accounts
- Evaluate potential issues
- Aids customers through phone calls and email interactions
- Led customer feedback initiatives to enhance service quality and product offerings.
- Developed training materials for team members to improve customer interaction techniques.
Printer Technician
Smile Direct Club
10.2022 - 06.2023
- Responsible for ensuring aligners are accurately printed based on patients’ molds.
- Ensured quality standards
- Conducted regular maintenance checks to minimize downtime and extend equipment lifespan.
Customer Experience Expert
Warby Parker
02.2022 - 10.2022
- Aided customers in resolving intricate billing matters
- Arranged appointments for patients
- Conducted thorough research on clients’ accounts
- Analyzed customer satisfaction data to identify trends and recommend actionable improvements.
- Collaborated with cross-functional teams to streamline processes for enhanced customer experience.
Accounting Lead
Kroger RASC
06.2020 - 02.2021
- Examined invoices received from vendors
- Managed payment of company expenses while reconciling accounts in accordance to company ledgers
- Oversaw 10 divisions comprising approximately 200 locations
Insurance Specialist
Centerstone of America
07.2019 - 06.2020
- Managed clients account and ensured that all client demographics were up to date and for all Centerstone locations in Tennessee
- Arranged appointments for mental health evaluations for patients
- Confirmed mental health insurance coverage and communicated all benefit details to all clinics in Tennessee
- Acquired familiarity with over 200 insurance policies
Insurance Specialist
Eyecare Plus
08.2018 - 04.2019
- Proficient in a wide range of insurance policies and their associated benefits
- Arranged various appointments for patients
- Conducted research on clients’ accounts to identify outstanding balances
Customer Service Representative
Genesco
06.2017 - 02.2018
- Engaged with customers over the phone and provided assistance with a variety of inquiries
- Monitored package shipments to provide customer with arrival date
- Managed escalated customer inquiries
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Education
Associate of Science - Medical Billing And Coding
DeVry University
Nashville12-2022
Skills
- Effective communication abilities
- Exceptional organization abilities
- Medical coding experience
- Insurance verification experience
- Claims processing experience
- Rapidly comprehend and grasp intricate skills
- Workplace safety
- Continuous improvement mindset
- Customer service and retention
Timeline
Pre-Delivery Inspection Technician
Yates Services Nissan
07.2025 - 01.2026
Delivery Driver
Amazon
01.2025 - 07.2025
Preschool Teacher
Bee Brilliant Academy
11.2024 - 02.2025
Customer Experience Expert
Warby Parker
09.2023 - 11.2024
Printer Technician
Smile Direct Club
10.2022 - 06.2023
Customer Experience Expert
Warby Parker
02.2022 - 10.2022
Accounting Lead
Kroger RASC
06.2020 - 02.2021
Insurance Specialist
Centerstone of America
07.2019 - 06.2020
Insurance Specialist
Eyecare Plus
08.2018 - 04.2019
Customer Service Representative
Genesco
06.2017 - 02.2018
Associate of Science - Medical Billing And Coding
DeVry University