Lorenzo Perez
Houston,Texas
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Creative Customer service worker with over 4 years of experience analyzing and predicting market trends. Responsive to retail outlets' needs, customer preferences and existing stock levels. Excellent technical and communication skills with strong commitment to collaboration.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Pre-Delivery Inspection Technician
Enterprise Rent-A-Car
04.2024 - Current
- Contributed to a positive work environment through teamwork, communication, and proactive problemsolving.
- Reduced customer complaints by ensuring vehicles met or exceeded manufacturer specifications before delivery.
- Streamlined workflow processes for faster turnaround times on inspected vehicles, boosting customer satisfaction rates.
- Tested raw materials, packing components and product samples for regulatory compliance.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
- Increased accuracy of inspection reports by meticulously documenting findings and recommendations.
- Supported dealership goals for growth while maintaining high-quality standards through diligent attention to detail during inspections.
Customer Service Representative
ENTERPRISE RENT-A-CAR
08.2022 - Current
- Provide superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process
- Provide professional, knowledgeable and courteous service while accurately completing all transactions
- Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards
- Check if the vehicle has any pre-existing and or concurrent damage that might've occurred while the current individual who is returning the vehicle might've done, and ask them about it
Orderfilling/Conveyer Belt
WALMART DISTRIBUTION CENTER
09.2021 - 08.2022
- Be able to lift heavy boxes in order to maintain production for the workload of that day
- Operate a C.R (A driving machine with pallet jacks to fill work orders for that day)
- Be able to stack pallets with boxes for that trip order, then being able to safely drop it off at shipping location
- Work fast and efficiently in order to meet standards for production usually ranging from 1,500-2000 cases each work day
- Be able to pick and place labels on boxes and place them on the conveyer belt
Cashier/ Footwear associate
ACADEMY SPORTS & OUTDOORS
02.2019 - 09.2021
- Be able to handle money carefully, and properly operate a register
- Have great customer service and to assist the customer's with any questions that they have about the store merchandise or our policies
- Adapt to different departments of the store when and assist coworkers when needed
- Be a team member and cooperate well with each other individual that works at the store
- Assist customers in finding a particular shoe that they are seeking
- Zone, restock, and fix shoe merchandise after each work day to establish a clean environment for the next day
Warehouse Worker
UMBILICAL INTERNATIONALS
03.2018 - 12.2018
- Carefully assess mandatory safety protocols while working in the warehouse, and maintain a responsible mindset so no other being, and yourself gets in a detrimental predicament
- Have the patience to monitor and inspect the current job you were given with great detail, so that the customer purchasing the merchandise will be extremely satisfied
- Have the ability to endure long hours overnight until the job is either complete, or until the day shift workers come in to take over the job at hand
- Assist the worker operating the machine
- Work on wires, pipes, ropes etcetera through heavy machinery and have them prepared ready to ship on various reels
- Have the capability to be adaptable and flexible throughout the duration of the day, or even the month due to the constant change and various work that needs to be done
- Establish a team mindset, and cooperate with other work employees to further the agenda for the company
Fry Cook
PAPPAS BURGERS
05.2017 - 02.2018
- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
- Work in fast paced environments
- Cooperate with others in the kitchen to create a steady, and precise work habitat
- Adapt and learn other stations in the cook line
- Prepare the Fry line
- Lean how to cook and fry different variants of food
- Establish a healthy and consistent routine to wake up at 4 in the morning to go to work on time
- Have a positive attitude to pursue an above average work day
Pawnbroker/ Sales Associate
Fiesta Pawn
02.2016 - 04.2017
- Lean how to write loans
- Be well equipped to estimate the amount somebody should receive on their item they want to pawn
- Count money, both in the morning and during closing hours
- Learn how to calculate the amount gold is worth based off the weight and karat
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Maintain records related to sales
- Place special orders or call other stores to find desired items
- Clean shelves, counters, and tables
- Have the ability to close out a sale
Education
High School Diploma -
Houston Community College
12-2027
High School Diploma -
Austin High School
Houston, Tx05.2014
Skills
- Positive Mindset
- Good Communication
- Team Player
- Microsoft Word
- Hard Work Ethic
- Adaptable
- Well- Composed in dire situations
- Able to work overnights
- Continuous improvement mindset
- Customer service
- Reliability
- Critical thinking
Accomplishments
- I was able to move up in my company from a Customer Service Representative to being able to do Pre-Delivery Inspection because of my hard work ethic.
- I have accomplished overnight projects with my customer service team during my retail days, redesigning and scanning in merchandise to provide a more organized, and efficient environment which at the time advanced our store to the number one spot for several months.
- I have been able to maintain top numbers during my tenure as an order-filler at Walmart being in the top 3 in terms of production due to my accuracy and efficiency.
Languages
Spanish
Limited Working
Timeline
Pre-Delivery Inspection Technician
Enterprise Rent-A-Car
04.2024 - Current
Customer Service Representative
ENTERPRISE RENT-A-CAR
08.2022 - Current
Orderfilling/Conveyer Belt
WALMART DISTRIBUTION CENTER
09.2021 - 08.2022
Cashier/ Footwear associate
ACADEMY SPORTS & OUTDOORS
02.2019 - 09.2021
Warehouse Worker
UMBILICAL INTERNATIONALS
03.2018 - 12.2018
Fry Cook
PAPPAS BURGERS
05.2017 - 02.2018
Pawnbroker/ Sales Associate
Fiesta Pawn
02.2016 - 04.2017
High School Diploma -
Austin High School
High School Diploma -
Houston Community College
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