Tashalee Rosedam
Anchorage
Summary
Customer Support and Operations professional with experience in remote customer service, order coordination, logistics support, and client communication. Skilled in handling high-volume customer interactions across phone, email, and CRM systems while maintaining professionalism and efficiency. Strong background in problem-solving, data entry, documentation, and cross-functional collaboration. Known for delivering positive customer experiences, resolving issues quickly, and adapting to fast-paced remote environments.
Overview
6
6
years of professional experience
Work History
MANAGER
North Wend Food
04.2025 - 10.2025
- Supervised daily team operations, ensuring high customer service standards were consistently met.
- Trained and supported staff, enhancing workflow efficiency and elevating customer experience.
- Handled customer concerns and resolved issues promptly, fostering positive customer relations.
- Supported operational organization by coordinating schedules and managing inventory effectively.
- Maintain accurate records and support day-to-day business operations.
Remote Customer Support & Operations Coordinator
RemoteReps
01.2022 - 09.2022
- Coordinated customer orders and tracked service requests, ensuring timely completion and elevated customer satisfaction.
- Facilitated order updates, service inquiries, and issue resolution via phone and email support, enhancing customer experience.
- Collaborated with internal departments to resolve order discrepancies and improve customer satisfaction.
- Handled multiple customer interactions daily, upholding professionalism and efficiency in service delivery.
- Supported logistics and operations processes to ensure smooth service delivery.
- Maintained accurate CRM records and customer documentation.
CUSTOMER SERVICE REPRESENTATIVE
Advanced Call Center Technologies
01.2020 - 10.2021
- Provided exceptional customer service, utilizing strong communication and active listening to address needs effectively.
- Managed inbound customer calls, resolving concerns promptly to enhance customer satisfaction.
- Assisted customers with account inquiries, billing concerns, and service-related questions.
- Cultivated positive customer relationships through empathy and professionalism, fostering trust and loyalty.
- Accurately documented customer interactions and updated internal systems.
- Maintained performance metrics in fast-paced call center environments.
Administrative Support
Tax Administration Jamaica
06.2019 - 08.2019
- Provided administrative support across departments through efficient data entry and organized filing.
- Managed data entry, filing, and document organization to enhance accessibility and support audits.
- Supported administrative workflows by maintaining structured, compliant records.
- Provided ongoing support to customers and resolved issues in a timely and efficient manner.
- Maintained detailed records of customer interactions and transactions to support service quality.
- Managed incoming calls and directed inquiries to the appropriate department or staff member.
- Greeted and assisted visitors, ensuring they received a positive first impression of the organization.
Education
Bachelor Of Science - OPERATIONS MANAGEMENT AND MANAGEMENT STUDIES
University Of The West Indies
Kingston, Jamaica10-2025
CERTIFICATE - Project Management
Project Management Institute
05-2021
CERTIFICATE - ENGLISH LANGUAGE TRAINER
Internationally Accredited Teaching Training
05-2021
Skills
- CRM & Ticketing Systems
- Remote Customer Support
- Order Tracking & Coordination
- Customer Retention & Satisfaction
- Conflict Resolution
- Logistics & Operations Support
- Administrative Support
- Data Entry & Documentation
- Microsoft Office & Google Workspace
- Email, Phone & Chat Communication
- Time Management & Multitasking
- Team Collaboration
References
Available upon request.
Timeline
MANAGER
North Wend Food
04.2025 - 10.2025
Remote Customer Support & Operations Coordinator
RemoteReps
01.2022 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE
Advanced Call Center Technologies
01.2020 - 10.2021
Administrative Support
Tax Administration Jamaica
06.2019 - 08.2019
Bachelor Of Science - OPERATIONS MANAGEMENT AND MANAGEMENT STUDIES
University Of The West Indies
CERTIFICATE - Project Management
Project Management Institute
CERTIFICATE - ENGLISH LANGUAGE TRAINER
Internationally Accredited Teaching Training