Tashana Monroe
1401 Carson Rd Apt 52,AL
Summary
Dynamic banking professional with a strong work ethic and exceptional customer service skills, honed at PNC Bank. Proven track record in transaction accuracy and cash management, complemented by a commitment to compliance and relationship building. Recognized for enhancing customer satisfaction and streamlining operations through effective teamwork and training initiatives.
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.
Overview
6
6
years of professional experience
Work History
Teller
PNC Bank
Birmingham, AL
03.2025 - 04.2026
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and product information.
- Maintained cash drawer integrity through precise balancing procedures.
- Promoted bank products to enhance customer financial solutions.
- Resolved customer complaints promptly to ensure satisfaction.
- Trained new tellers on operational procedures and best practices.
Retail Banker
Woodforest Bank
Birmingham, AL
04.2023 - 03.2025
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking regulations.
- Assisted clients with account inquiries, providing timely and accurate information to enhance satisfaction.
- Collaborated with team members to streamline daily operations, improving workflow efficiency.
- Conducted regular audits of cash drawers to maintain compliance with company policies and procedures.
- Educated customers on financial products and services, enhancing their understanding and engagement.
- Monitored branch security protocols, ensuring a safe environment for both customers and employees.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
Cash Auditor
Birmingham Race Course
Birmingham, AL
01.2020 - 03.2023
- Conducted comprehensive audits of cash handling processes to ensure compliance with regulatory standards.
- Identified discrepancies in financial records and implemented corrective actions to enhance accuracy.
- Trained and mentored junior auditors on cash auditing techniques and best practices.
- Developed streamlined procedures for cash reconciliation, improving efficiency across operations.
- Analyzed audit findings to provide actionable recommendations for process improvements to management.
- Collaborated with cross-functional teams to address audit-related issues and implement solutions effectively.
- Maintained detailed documentation of audit processes, ensuring transparency and accountability in financial reporting.
- Conducted thorough audits on daily transactions, maintaining accountability and transparency.
Education
Bachelor of Science - Communications
University of Alabama At Birmingham
Birmingham, AL05-2022
High School Diploma -
Huffman High School
Birmingham, AL05-2014
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash counting
- Relationship building and management
- Cash drawer balancing
- Patience and empathy
- Compliance, banking laws, and regulations
Timeline
Teller
PNC Bank
03.2025 - 04.2026
Retail Banker
Woodforest Bank
04.2023 - 03.2025
Cash Auditor
Birmingham Race Course
01.2020 - 03.2023
Bachelor of Science - Communications
University of Alabama At Birmingham
High School Diploma -
Huffman High School