Tasha Pauline Y. Torres
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
General Clerk III Work Lead
STS Systems Support LLC
03.2019 - Current
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.
- Perform a variety of administrative/technical and associated typing/office automation duties related to the processing of work management data in systems such as General Fund Enterprise Business System (GFEBS).
- Coordinate emergency and urgent service orders to assign craftsman in the most efficient manner according to the highest Priority first.
- Review Labor and Equipment forms submitted by DPW personal daily input information as recorded in the government system.
- Prepare hard copy of L&Es for destruction at appropriate times.
- Experience in GFEBS system for 9 ½ years and ARMA system when it first launch. Both system we have work with for the duration of my work.
- Utilizes CADD to perform design drafting, together with some routine design work, for civil engineering work required in developing designs, schemes and layouts for preparation for flood control and navigation projects. The projects include levees, embankments, channels, canals, roads, parking areas, railroads, and other facilities pertinent to flood, storm protection and navigation projects. Included are projects for new construction, extension of existing construction, maintenance, repair, and improvements to existing facilities, as well as engineering studies and designs for use in advanced planning and engineering reports. May be assisted by other technicians of lower or equal grade in preparation but is responsible for coordinating and integrating their work into the completed studies and design.
- Makes studies and designs for relocation of railroads, highways, roads, bridges, public utilities', obtaining information on owner's requirements, and developing comparative schemes to provide equal facilities at least cost to government. Makes quantity takeoffs (for cost estimates) for inclusion in Real Estate Planning or Civil Works preliminary survey, design memoranda, and feature design memoranda reports.
- Make studies and develops design changes in contract plans required by comments or recommendations of higher authority, changes in field conditions, availability of equipment and material, changes in initial requirements, or in design criteria.
- Makes field investigations and inspections as may be required incident to the above to obtain data for design, to determine feasibility of design.
- Confers with and coordinates studies and designs with that of personnel in other sections, branches, and divisions, and with field and construction personnel. Furnishes information for preparation of specifications or changes thereto concurrently with development of drawings.
- Responsible for observing all safety rules, regulations and directives applicable to the work assigned.
- Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
- Boosted productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
Part Time Night Supervisor
Killeen Texas Thrift
11.2023 - 03.2024
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
- Managed inventory control, ensuring adequate supplies were available for nightly operations.
- Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
- Enhanced workplace safety by implementing and enforcing strict security protocols for night shift employees.
- Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
- Monitored employee attendance, addressing any issues promptly to maintain optimal staffing levels on the night shift.
- Provided comprehensive training to new hires, ensuring they were prepared for their roles as night shift employees.
- Maintained stock of products and ordered new products when stock was running low.
- Assisted customers with complaints, questions, and concerns.
- Observed each team member to carry out duties and provided constructive criticism.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Accountability for verifying and documenting all cash management activities including counts, deposits, drops and petty cash as well as the overview of discounts, refunds, credits, and audit balancing.
Public Works Administrative Assistant
City Of Belton Public Works
10.2018 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Dispatch all issues and emergencies to Technicians.
- Write up Purchase orders for departments and receive packages from vendor.
- Input Daily Record recording to Pub works system.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
General Clerk II
Chenega Facilities
10.2014 - 02.2019
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Answer Demand Maintenance order phone line within 30sec of initial ring and dispatch all priority-1 DMO's within 1 hour to after-hours craftsman.
- Review Labor and Equipment forms submitted by DPW personal daily input information as recorded in the government system.
- Prepare hard copy of L&Es for destruction at appropriate times.
- Coordinate with supervisor and team lead for alternative daily routine work.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
Bank Teller II
First National Bank
10.2005 - 11.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers on policies and procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Bank Teller II
First National Bank
01.2014 - 10.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers on policies and procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Education
No Degree - Administrative Assistance and Secretarial Science
South University Online Courses
Savannah, GAHigh School Diploma -
George Washington High School
Mangilao, Guam 06.2003
Skills
- Microsoft Office
- Filing systems
- Confidentiality handling
- Policy Enforcement
- Document Scanning
- Scheduling appointments
- Travel Arrangements
- Cash Management
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Operations Support
- Administrative tasks
- Staff Training
Timeline
Part Time Night Supervisor
Killeen Texas Thrift
11.2023 - 03.2024
General Clerk III Work Lead
STS Systems Support LLC
03.2019 - Current
Public Works Administrative Assistant
City Of Belton Public Works
10.2018 - 05.2020
General Clerk II
Chenega Facilities
10.2014 - 02.2019
Bank Teller II
First National Bank
01.2014 - 10.2014
Bank Teller II
First National Bank
10.2005 - 11.2013
No Degree - Administrative Assistance and Secretarial Science
South University Online Courses
High School Diploma -
George Washington High School