Tashara Brown
Laplace,USA
Summary
Accomplished and energetic General Manager with a solid history of achievement in Restaurant and Retail Rader with strong organizational and prioritization abilities. Areas of expertise include . Seasoned General Manager more than 10 years of experience in fast-paced Environment. Excellent Customer Service skills. Track record of achieving exceptional result's.
Overview
27
27
years of professional experience
Work History
Store Manager
Carter's Retail
Gonzales, LA
05.2024 - Current
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Dollar General Market
New Orleans, LA
05.2020 - 2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Store Manager
Family Dollar
New Orleans, LA
06.2016 - 05.2019
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assign employees to specific duties.
- Keep records of purchases, sales, and requisitions.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Manager
Taco Bell
Spanish Fort, AL
11.2010 - 02.2016
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Supervise and participate in kitchen and dining area cleaning activities.
- Estimate ingredients and supplies required to prepare a recipe.
- Resolve customer complaints regarding food service.
- Schedule parties and take reservations.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Manager
Hardee's
Foley, AL
03.2006 - 05.2009
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Verify that prepared food meets requirements for quality and quantity.
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Take food and drink orders and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Wash, cut, and prepare foods designated for cooking.
- Serve orders to customers at windows, counters, or tables.
- Prepare and serve beverages such as coffee and fountain drinks.
- Pre-cook items such as bacon, to prepare them for later use.
Psych Technician
Mountain View Hospital
Gadsden, AL
04.2005 - 01.2008
- Complete physical checks and monitor patients to detect unusual or harmful behavior and report observations to professional staff.
- Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans.
- Maintain patients' restrictions to assigned areas.
- Work as part of a team that may include psychiatrists, psychologists, psychiatric nurses, or social workers.
- Provide patients with assistance in bathing, dressing, or grooming, demonstrating these skills as necessary.
- Clean and disinfect rooms and furnishings to maintain a safe and orderly environment.
- Restrain or aid patients as necessary to prevent injury.
- Provide mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological, or rehabilitation care under the direction of nursing or medical staff.
- Serve meals or feed patients needing assistance or persuasion.
- Organize, supervise, or encourage patient participation in social, educational, or recreational activities.
- Aid patients in becoming accustomed to hospital routine.
Supervisor
Lots of Love Learning Center
Pensacola, FL
05.1998 - 04.2004
- Monitor students' progress, and provide students and teachers with assistance in resolving any problems.
- Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems.
- Set educational standards and goals, and help establish policies, procedures, and programs to carry them out.
- Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs.
- Direct and coordinate activities of teachers or administrators at daycare centers, schools, public agencies, or institutions.
- Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities.
- Recruit, hire, train, and evaluate primary and supplemental staff, and recommend personnel actions for programs and services.
- Teach classes or courses, or provide direct care to children.
- Review and evaluate new and current programs to determine their efficiency, effectiveness, and compliance with state, local, and federal regulations, and recommend any necessary modifications.
- Organize and direct committees of specialists, volunteers, and staff to provide technical and advisory assistance for programs.
Education
Medical Assistant - undefined
Medical Career Center
Pensacola, FL05.1999
High School Diploma - undefined
Escambia High School
Pensacola, FL05.1998
Skills
- Customer and Personal Service
- Active Listening
- Speaking
- Service Orientation
- Time Management
- Telecommunications
- Food Production
- Sales and Marketing
- Coordination
- Critical Thinking
- Education and Training
- Judgment and Decision Making
Transportation
Timeline
Store Manager
Carter's Retail
05.2024 - Current
Store Manager
Dollar General Market
05.2020 - 2024
Store Manager
Family Dollar
06.2016 - 05.2019
Manager
Taco Bell
11.2010 - 02.2016
Manager
Hardee's
03.2006 - 05.2009
Psych Technician
Mountain View Hospital
04.2005 - 01.2008
Supervisor
Lots of Love Learning Center
05.1998 - 04.2004
Medical Assistant - undefined
Medical Career Center
High School Diploma - undefined
Escambia High School