TASHARA COOPER

Screens incoming phone calls, emails, and office visitors. Coordinates meetings for EOC staff.Assists Student Specialist and Data Manager with student information and project data collection. Creates new records in the EOC database Blumen and maintains those records for accuracy. Folows up withthe EOC Student Specialists, EOC clients, PSC Institutional Research Department for Clearinghouse requests and other third parties to update records and end statuses for client records.In collaboration with the Data Manager, maintains the off-line, physical storage of client files. This includes maintaining a secure system for storing department client information and records - both paper and electronic - as required by federal, state, and institutional regulations and guidelines.Prepare requested reports, particularly those related to the department's client data. Generates special reports and audits as requested by the Program Director or Data Manager.Represents the EOC office while Student Specialists are out of the office. Other duties as assigned by the Data Manager or Program Director.

• Answering incoming calls and transferring them to the appropriate extensions
• Taking messages and delivering them to the appropriate person
• Handling urgent calls appropriately
• Assisting callers with their queries and providing information about the company, its products, and services
• Performing administrative tasks such as proofreading documents, receiving packages, and sorting mail.

• Responsible for helping customers understand how unique our products are in comparison to our competitors
• They create sales and customer relationship opportunities by utilizing resources like store promotions
• Hold integrity in the highest regard and let management know of any violations
• Be aware of monthly goals and contribute to them
• Maintain the standards of the store floor and restock items as soon as necessary to ensure the best customer experience
• Set an example for new sales associates by providing amazing customer service.

• Taking messages and delivering them to the appropriate person
• Handling urgent calls appropriately
• Assisting callers with their queries and providing information about the company, its products, and services
• Performing administrative tasks such as proofreading documents, receiving packages, and sorting mail.