TASHARA HAIRSTON-CAFFEY
Boston,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Also, a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
COBRA Benefit Administrator
Baystate Benefit Services, Inc.
09.2021 - 03.2024
- Processed all COBRA termination letters for our clients who carried out either voluntary/involuntary termination of employees.
- Maintained the company's COBRA system by keeping record of all mailed letters and available health plans.
- Reinstated health plans when former employees opted for COBRA and in turn also terminated the coverage when plans ended.
- Ensured compliance with federal and state regulations by staying updated on changes and adjusting benefits accordingly.
- Enhanced employee benefits satisfaction by streamlining the enrollment process and providing personalized support.
Call Center Representative
Blue Cross Blue Shield Of Massachusetts
09.2018 - 02.2021
- Answered incoming calls from providers and hospitals to assist with prior-authorizations for medication.
- Carried out status checks also resolved medical buy and bill and home infusion therapy issues for providers.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Bra Fit Specialist
Victoria's Secret
04.2011 - 10.2017
- Educated customers on proper bra fit, care, and maintenance for increased product longevity and comfort.
- Frequently trained new hires on the Signature Fit Experience and on how to build the brand.
- Improved customer loyalty by creating a warm, welcoming environment where clients felt comfortable discussing their intimate apparel needs.
- Increased sales through exceptional customer service, listening to client needs, and suggesting suitable products.
Waitstaff
Herrick House
06.2008 - 06.2010
- Served breakfast, lunch or dinner to residents
- Set up assigned dining room prior to meals and cleaned afterwards
- Assisted with morning prep of food and also night prep for the following day
- Maintained a clean kitchen, silverware and menus.
Education
Bachelor of Arts - Anthropology
UMass Boston
Boston, MassachusettsHigh School Diploma -
Beverly High School
Beverly, Massachusetts06.2010
Skills
- Call Center
- Customer service
- Insurance verification
- Microsoft Word/Excel/Powerpoint
- Retail
- Organizational skills
- Clerical experience
- Cashier/Cash Handling
Timeline
COBRA Benefit Administrator
Baystate Benefit Services, Inc.
09.2021 - 03.2024
Call Center Representative
Blue Cross Blue Shield Of Massachusetts
09.2018 - 02.2021
Bra Fit Specialist
Victoria's Secret
04.2011 - 10.2017
Waitstaff
Herrick House
06.2008 - 06.2010
Bachelor of Arts - Anthropology
UMass Boston
High School Diploma -
Beverly High School
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