Tashara Lott
Atlanta,United States
Summary
Experienced customer service leader with a strong background in telephone, email, and virtual customer service. Proven track record of delivering exceptional customer experiences and maintaining high levels of customer satisfaction. Excited to leverage skills and enthusiasm to contribute to a dynamic team. Highly adaptable and willing to work flexible schedules, including nights, weekends, and holidays.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CDL Driver
Fulton County Schools
07.2018 - Current
- Maintain a high standard of safety and efficiency when driving along a path established by the Transportation Department
- Ensures the safety of all students on board by doing a comprehensive pre- and post-trip check of the vehicle and any specialized equipment used
- Alerts others, besides the driver, to any potentially dangerous situations
- Drives safely and legally in compliance with Georgia state law and school district guidelines
- Passengers' safety is ensured both while they are on the bus and when they are being loaded or unloaded
- Provides regular, on-time service according to established routes and timetables; Complies with all necessary reporting in a clear, precise, and timely manner.
Customer Service Specialist
Wal-Mart
01.2014 - 09.2018
- Taking care of high-priority client complaints and reducing hold times for questions about software malfunctions and billing concerns
- Achieved quarterly departmental CSAT (customer satisfaction) goals of 98% on average and maintained customer satisfaction at a 97% level throughout the year
- Agents should be evaluated on their response times, escalation rates, hold periods, client rapport, and phone conduct
- Data reports will be analyzed in Google Sheets, Excel, and other internal database storage systems
- Quarterly, we provided training for new employees and departing team members across all of our business divisions to foster cooperation and knowledge sharing
- Participated in team trainings, calibration sessions, and leadership meetings as a liaison for cross-functional business divisions, including QA, Sales, Product Owners, and Service teams.
Education
Bachelor of Science in Nursing - Nursing
Chamberlain University
Stockbridge, GAPatient Care Technician/ Assistant
A Breath A Fresh Air, Medical Center
Atlanta, GASkills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Blood Glucose Monitoring
- Feeding Assistance
- Professional Bedside Manner
- Patient Services
- EKG Interpretation
- Patient-focused care
- Patient Care Technician (PCT)
- Problem-solving abilities
- Active Listening
- Customer Service
Knowledgeskillsareas
- Customer Support
- CDL driver
- Chef
- Communication abilities
- Computer literacy
- Sales orientation
- Attention to details, and courtesy.
Certification
Patient Care Technician/ Assistant
Timeline
CDL Driver
Fulton County Schools
07.2018 - Current
Customer Service Specialist
Wal-Mart
01.2014 - 09.2018
Bachelor of Science in Nursing - Nursing
Chamberlain University
Patient Care Technician/ Assistant
A Breath A Fresh Air, Medical Center