Tashara L. Saffore
Kentwood,MI
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Caseworker
State Of MI, DHHS
Grand Rapids, MI
08.2010 - 12.2017
- Ensuring that each person/family that applies for public assistance receives the type and level of assistance that they are eligible for
- Assessing the needs of each person/family and giving them appropriate information and making any referrals and/or contacts to persons/agencies to help them meet their needs
- Providing all families with information about the expectations and goals of DHHS
- Encouraging and guiding families in their efforts to become self supporting.
- Supervised overall client services and acted as liaison between clients, caregivers and service providers.
- Created treatment or service plan meeting each client's individualized needs.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Coordinated discharge of clients with outside healthcare resources and formulated individualized service plans with both long-term and short-term goals.
- Assessed needs of each client and recommended appropriate services and resources.
- Provided crisis intervention and case management services to child, family and legal guardians.
Volunteer
Grand Rapids Public Schools
Grand Rapids, MI
01.2009 - 01.2010
- Volunteered at PARK/Career Pathways
- I worked directly with teen mothers and other at-risk students
- I assisted students with homework, mentoring and chaperoning field trips.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Used strong interpersonal communication skills to convey information to others.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
Mail Processor
United States Postal Service
Grand Rapids, MI
06.1993 - 12.1999
- Sorted and prepared mail for distribution by a mail carrier
- Hand sorted letters and loaded postal trucks to ensure parcels were packed correctly
- Unloaded trucks after route had been completed
- Assisted customers at teller windows
- Checked items to ensure that addresses were legible and correct
- Weighed parcels to determine correct postage.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
Assistant Store Manager
Maternite
Kentwood, MI
08.1996 - 10.1997
- Assisted the store manager in productivity goals and motivating staff members
- Contributed to recruiting and hiring new employees
- Ensured that all pricing, signage and displays were correct and controlled inventory on stock shelves
- Oversaw opening and closing duties for the store
- Provided strong customer service skills and cashiering duties.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Analyzed and interpreted store trends to facilitate planning.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Sales Associate
Max 10
Kentwood, MI
04.1992 - 06.1993
- Strong customer service skills to ensure customer satisfaction
- Followed and achieved sales goals and handled returns and exchanges
- Assessed customers needs and provided them with product information.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Developed, marketed and sold full range of products and support services.
- Maintained records related to sales, returns and inventory availability.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Bachelor Degree - Health Information Management
Davenport University
Grand Rapids, MI2010
Associate of Science - Health Information Technology
Davenport University
Grand Rapids, MI2009
Medical Billing And Medical Coding Diploma
Davenport University
Grand Rapids, MI2007
High School Diploma -
East Kentwood High School
Grand Rapids, MI1993
Skills
- Client interaction
- Regulations and policies
- Interpersonal and written communication
- Issue identification and resolution
- Case information confidentiality
- Service Referrals
- Medicare and Medicaid applications
- Records management
- Skilled community-based case manager
Timeline
Caseworker
State Of MI, DHHS
08.2010 - 12.2017
Volunteer
Grand Rapids Public Schools
01.2009 - 01.2010
Assistant Store Manager
Maternite
08.1996 - 10.1997
Mail Processor
United States Postal Service
06.1993 - 12.1999
Sales Associate
Max 10
04.1992 - 06.1993
Bachelor Degree - Health Information Management
Davenport University
Associate of Science - Health Information Technology
Davenport University
Medical Billing And Medical Coding Diploma
Davenport University
High School Diploma -
East Kentwood High School