Tasharia Cooper

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled customer inquiries and suggestions courteously and professionally.
• Addressed customer account discrepancies and concerns.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Responded to customer requests for products, services, and company information.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Tracked customer service cases and updated service software with customer information.
• Answered constant flow of customer calls with minimal wait times.
• Helped train new employees in safe practices and warehouse procedures.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
• Guided aircraft into and out of parking positions using hand signals.

• Trained new personnel regarding company operations, policies and services.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Kept shop areas neat, clean, and free of safety hazards.
• Checked fluids, tires, brakes, and other systems as part of inspection .
• Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
• Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.

Topped off fluids in vehicle engines to lubricate, protect, and cool engine.

• Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
• Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
• Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
• Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
• Greeted customers and answered questions about oil changes and other services.
• Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
• Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.