Tasharra Holmes
Arlington
Summary
Customer service and support specialist offering an award-winning track record of customer care within high volume environments that include: Call Centers, Online Support, Customer Service Desk, Technical Support and Face to Face Support
Overview
11
11
years of professional experience
1
1
Certification
Work History
Uber Driver
Self-employeed
04.2014 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Insurance Claims Adjuster
Jacobson Group
05.2021 - 11.2024
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
Customer Service Representative
Radstad
10.2020 - 04.2021
- Received inbound calls from clients that had questions concerning their property taxes.
- Submitted request to pay delinquent tax bills to be paid from escrow accounts.
- Created tickets and submitted them to higher team if there are any escalations.
- Made follow-up calls to confirm if issues were resolved.
Breakdown Coordinator
Arnold Transportation
02.2018 - 10.2020
- Received inbound calls from truck drivers for roadside services, accessing issues and provided appropriate and timely solutions.
- Received and processed invoices for payments via email.
- Established and maintained working relationships with new and existing clients.
- Mapped out routes for truck drivers to set up fuel stops.
Education
High School Diploma -
Arkansas Sr. High
Texarkana, AR05-1990
Skills
- Schedule management
- Excellent navigation
- Customer service
- Punctuality
- Active Listening
- Data Entry
- Accounts Payable
- CCC One
- MS Word
- Excel
Certification
All Lines Insurance Adjuster Licence
Timeline
Insurance Claims Adjuster
Jacobson Group
05.2021 - 11.2024
Customer Service Representative
Radstad
10.2020 - 04.2021
Breakdown Coordinator
Arnold Transportation
02.2018 - 10.2020
Uber Driver
Self-employeed
04.2014 - Current
High School Diploma -
Arkansas Sr. High
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