Tashaunda Johnson
Concord,NC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities in information technology to expand skills while facilitating company growth.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Repair Specialist - Tier 1 (remote)
Uniti Group Inc
Concord, NC, NC
09.2024 - Current
- Responded quickly to emergency calls from customers requiring immediate assistance with their wireless equipment.
- Troubleshot malfunctions and diagnosed issues to wireless equipment quickly and fully.
- Utilized diagnostic tools to accurately identify hardware and software issues.
- Scheduled preventive maintenance activities as needed on various pieces of equipment.
- Provided customers with product information needed for proper operation and maintenance of their wireless equipment.
- Completed scheduled appointments on time to drive quality service.
- Documented repair processes and outcomes for internal records and customer reports.
- Followed repair processes, driving high quality and short cycle time
- Updated device software and firmware to latest versions to enhance functionality.
- Collaborated on repairs to complete and finish work orders on schedule.
- Collaborated with team members to troubleshoot challenging repair cases.
- Coordinated with dispatch and NOC teams on repair priorities and outages.
- Supported customer communications during outage updates and service restoration.
- Provided customer support, explaining complex repair processes in understandable terms.
packer
Amazon
Concord, NC
02.2020 - Current
- Inspected packages for accuracy and completeness, ensuring timely resolution of discrepancies.
- Wrapped items securely using appropriate packing materials.
- Reported damaged goods and discrepancies between received products and orders to management promptly to facilitate corrective actions.
- Utilized barcode scanners to track incoming and outgoing shipments .
- Collaborated with colleagues across departments to streamline workflow processes and enhance operational efficiency.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Education
Bachelor of Science - Cloud And Network Engineering
Western Governors University
Salt Lake City, UT 03.2025 - 11.2026
Associate of Applied Science - Cybersecurity
Rowan Cabarrus Community College
Concord, NC07-2024
Diploma - Network And Security Administration
Rowan Cabarrus Community College
Concord, NC05-2024
Associate of Arts - General Studies
Rowan Cabarrus Community College
Concord, NC07-2017
Skills
- CCST cybersecurity (Cisco Certified Support Technician)
- IT specialist Cybersecurity
- Good communication skill
- Telecommunications Systems
- Information Protection
- Microsoft Word/ Excel
- Device Configuration
- Data Collection
Timeline
Bachelor of Science - Cloud And Network Engineering
Western Governors University
03.2025 - 11.2026
Repair Specialist - Tier 1 (remote)
Uniti Group Inc
09.2024 - Current
packer
Amazon
02.2020 - Current
Associate of Arts - General Studies
Rowan Cabarrus Community College
Diploma - Network And Security Administration
Rowan Cabarrus Community College
Associate of Applied Science - Cybersecurity
Rowan Cabarrus Community College