Tashawna Thomas
Columbus,OH
Summary
Dedicated Intake Specialist with extensive experience in case management, client registration, and document processing. Known for exceptional organizational skills and an empathic communication approach that fosters strong client relationships. Committed to leveraging expertise to enhance operational efficiency in a dynamic healthcare environment.
Overview
16
16
years of professional experience
Work History
Intake Specialist Empowerment Services
Impact Community Action
Columbus, 43207
05.2024 - Current
- Managed intake and eligibility determination processes for seven programs under Empowerment Services.
- Performed daily client intake appointments, ensuring eligibility through thorough information verification.
- Facilitated engagement activities to attract new participants.
- Conducted on-site group orientations and individual sessions for potential participants.
- Compiles data for monthly enrollment reports.
- Conducted initial data entry to establish client cases in reports and spreadsheets.
- Oversees communication channels effectively.
Energy Efficiency Intake Specialist
Impact Community Action
Columbus, OH
05.2022 - 04.2023
- Cultivated home weatherization opportunities through regular communication with homeowners, tenants, and landlords.
- Conducted client interviews to process applications.
- Organized audit inspections to identify property eligibility for weatherization services.
- Organized and maintained files consistently.
- Developed spreadsheet to gather dwelling information and client demographics.
Heap/Supportive Services Supervisor
Impact Community Action
Columbus, Ohio
09.2021 - 05.2022
- Led a team of 5-7 Emergency Assistance Representatives I and II.
- Supported Program Manager in appointment scheduling and report generation.
- Conducted quality control reviews to ensure accuracy of emergency service processes.
- Addressed state inquiries about client complaints.
- Conducted quarterly training sessions on process improvements.
- Led monthly one-on-one sessions to foster individual development.
- Engaged with customers directly for personalized assistance.
Lead Teller
PNC Bank, NA
Columbus, Ohio
02.2020 - 08.2021
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Audited teller transactions for accuracy prior to submission for processing.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
Cell Mining Agent (Discover Card)
Aerotek: Recruiting And Staffing
Columbus, Ohio
11.2019 - 02.2020
- Enhanced customer experience for Discover Card clients in a call center setting.
- Conducted outbound calls using autodialer to contact Discover Card customers past due 30 to 200 days.
- Optimized customer handling by accurately directing inquiries to relevant departments.
- Kept detailed knowledge of required products and services to aid customer resolution.
Childcare Provider
Blessings Childcare-Self Employed
Columbus, Ohio
06.2008 - 08.2019
- Supervised children of different ages in a home daycare facility.
- Enhanced development through consistent assessment of various competencies.
- Arranged and led client interviews.
- Maintained and prepared client files, ensuring accuracy.
- Designed age-specific curricula to support educational growth.
Education
High School Diploma -
Linden McKinley High School
Columbus, OH06-1991
Skills
- Client intake
- Application assessments
- Crisis intervention
- Eligibility review
- Records maintenance
- Data entry
- Empathic communication
- Group and individual instruction
- Case management
- Critical thinking skills
- Scheduling appointments
- Progress reporting
Timeline
Intake Specialist Empowerment Services
Impact Community Action
05.2024 - Current
Energy Efficiency Intake Specialist
Impact Community Action
05.2022 - 04.2023
Heap/Supportive Services Supervisor
Impact Community Action
09.2021 - 05.2022
Lead Teller
PNC Bank, NA
02.2020 - 08.2021
Cell Mining Agent (Discover Card)
Aerotek: Recruiting And Staffing
11.2019 - 02.2020
Childcare Provider
Blessings Childcare-Self Employed
06.2008 - 08.2019
High School Diploma -
Linden McKinley High School
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