Tashay Cook
Baltimore,MD
Summary
Results-driven team leader with a focus on operational efficiency and employee development. Experienced in training staff on customer service excellence and implementing inventory control measures, contributing to improved performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cafe Team Leader
Urban Air Adventure Park
06.2023 - 04.2026
- Oversaw daily café operations, ensuring adherence to safety and sanitation protocols.
- Trained and mentored team members on customer service excellence and menu knowledge.
- Implemented inventory control measures to reduce waste and maintain stock levels.
- Coordinated staff schedules to optimize coverage during peak service times.
- Enhanced customer experience by actively resolving complaints and feedback promptly.
- Developed promotional strategies to increase café sales during special events.
- Streamlined food preparation processes, improving efficiency in service delivery.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Implemented employee training programs that emphasized teamwork, customer service skills, and product knowledge for a more knowledgeable staff base.
- Increased average transaction value by introducing upselling techniques to the team members during sales interactions.
- Conducted regular performance reviews for team members, offering constructive feedback and setting clear goals for personal growth within the company.
- Oversaw cafe maintenance tasks, including equipment repairs and facility improvements, contributing to a safe and appealing environment for customers and employees alike.
- Streamlined cafe operations by identifying areas for improvement and implementing necessary changes in processes and procedures.
Education
Nursing
The Community College of Baltimore County
Catonsville, MD06-2029
Skills
- Medication administration
- Clinical judgment
- Medical documentation
- Health promotion
- Mobility assistance
- Critical thinking
- Attention to detail
- Compassionate and caring
- Clear patient communication
- Wound care
- First aid
- Infection control
- Strong clinical judgment
- Patient and family advocacy
- Communication
- Comprehension
- Team Management
- Ability to Train Others
Timeline
Cafe Team Leader
Urban Air Adventure Park
06.2023 - 04.2026
Nursing
The Community College of Baltimore County