Tasheba Jones
Petersburg,VA
Overview
9
9
years of professional experience
Work History
Order Selector
AMAZON KRB2
03.2023 - Current
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Continuously sought to expand knowledge of industry best practices, participating in ongoing training initiatives to enhance overall performance as an Order Selector.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Developed plan-o-grams and layouts that maximized sales.
- Operated or tended automatic stacking, loading and packaging machines.
Customer Service Representative
Elevance Health
11.2021 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained up-to-date knowledge of product and service changes.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Continuum
04.2020 - 11.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained up-to-date knowledge of product and service changes.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
DSP
Foundation For Care LLC
07.2018 - 03.2021
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Packer Operator
Standard Motors
04.2016 - 07.2018
- Implemented quality control measures to ensure consistency in product appearance, leading to increased customer satisfaction rates.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Increased efficiency in packing process by implementing new equipment and techniques.
- Developed innovative solutions for unique packing challenges, demonstrating adaptability within the role.
PCA
Right At Home Health Care
06.2015 - 04.2016
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Education
Practical Nursing - Practical Nursing
Bryant And Stratton College - Newport News
Richmond12.2024
High School Diploma -
Hopewell High School
Hopewell, VA06.2015
Skills
- Cleaning procedures
- Product Labeling
- Report creation
- Equipment monitoring
- Forklift safety and operation
- Direct Care Aide
- Care Delivery
- Personal Care Homemaker
- Care plan assessment
- Needs Assessment
- Certified in CPR/AED
- Culturally-competent care
- Patient Services
- Heavy Lifting
Timeline
Order Selector
AMAZON KRB2
03.2023 - Current
Customer Service Representative
Elevance Health
11.2021 - 03.2023
Customer Service Representative
Continuum
04.2020 - 11.2021
DSP
Foundation For Care LLC
07.2018 - 03.2021
Packer Operator
Standard Motors
04.2016 - 07.2018
PCA
Right At Home Health Care
06.2015 - 04.2016
Practical Nursing - Practical Nursing
Bryant And Stratton College - Newport News
High School Diploma -
Hopewell High School
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