Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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TaSheena Campbell

Gary,IN

Summary

Dynamic professional with experience at Goodwill Industries of Michiana, skilled in fabric cutting and weaving techniques. Proven ability to enhance customer satisfaction through empathetic communication and efficient problem-solving. Recognized for maintaining a safe work environment and performing scheduled maintenance, ensuring operational excellence in all tasks.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Textile Worker

Goodwill Industries of Michiana
06.2025 - Current
  • Tidied work area to create and maintain safe working environment on floor.
  • Labeled and packed yarn on carts to prepare for shipment.
  • Performed basic maintenance and cleaning processes on spinning machines and related equipment.
  • Inspected machines before each shift and reported problems to supervisor.

Call Center Representative

Americall Teleperformance
08.2022 - 04.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Call Center Representative

American Home Shiled
01.2018 - 06.2022
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Education

Business Administration

Merrillville High School
Merrillville, IN
06-2011

Skills

  • Fabric cutting
  • Weaving techniques
  • Scheduled maintenance
  • Apparel construction

Accomplishments

  • Achieved 91pieces by introducing 7 racks of materials for sell.

Certification

I recieved a 5$ pay raise.

Interests

  • Participating in fundraising events to support local charities, schools, or community projects
  • Homelessness Outreach
  • Environmental Conservation Projects
  • Running
  • Embracing outdoor adventures such as [activity 1] and [activity 2]
  • Backpacking
  • Dance
  • Creative Writing
  • Drawing and Painting
  • Adventure Travel

Timeline

Textile Worker

Goodwill Industries of Michiana
06.2025 - Current

Call Center Representative

Americall Teleperformance
08.2022 - 04.2025

Call Center Representative

American Home Shiled
01.2018 - 06.2022

Business Administration

Merrillville High School

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