Tashel Swainson
Altamonte,Florida
Summary
Highly motivated, demonstrated ability to exceed performance goals. Motivational leader with outstanding communication skills. Extensive experience providing high quality customer service and patient care. Skilled in working as a team and independently. Very thorough, accurate, efficient and excellent multitasker. Punctual, self-motivated and well-organized team player. Dedicated and determined, computer literate in Microsoft Word, Excel, Internet applications and Electronic medical records digital system. Type 40-45 wpm
Overview
4
4
years of professional experience
Work History
Collections Agent
Lincare Respiratory Company
2019.07
- Interacting with customers via telephone to provide information, pertaining to billing and respiratory equipment and insurance information
- Assist customers with their billing and payments as needed
- Assisted with insurance updates and deductible information in a digital system, electronic health records (EMR)
- Provided collections calls, collecting over 20,000 a month for bad debt patients
- Send patients to collections with outstanding balances
- Reverse collections debt, take patients out of collection and handle collections disputes.
Psychiatric Technician
Florida Hospital
2014.07 - 2018.09
- Provided direct care to individuals with mental illnesses and/or development disabilities
- Taking patients vitals and blood glucose levels three times a day
- Helping with patient’s inventory and discharge paperwork
- Trained new Psych Techs each month
- Assisted nurses daily if needed
- Ordered supplies for the unit.
Education
Associate in Science degree (AS), Respiratory Therapist -
Seminole State College
Altamonte Springs, FLAssociate in Arts (AA) - undefined
Seminole State College
Altamonte Springs, FLBachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL06.2024
Skills
- Repayment plan structuring
- Fair debt practices
- Delinquent account management
- Account Auditing
- Collections processing
- Credit adjustments
- Account Review
- Sales experience
- Credit and collections
- Payment Acceptance
- Call center experience
Activities
Clinicals, Altamonte, Florida, Florida Hospital, 2017, Intensive Care Unit (ICU)
Timeline
Collections Agent
Lincare Respiratory Company
2019.07
Psychiatric Technician
Florida Hospital
2014.07 - 2018.09
Associate in Arts (AA) - undefined
Seminole State College
Associate in Science degree (AS), Respiratory Therapist -
Seminole State College
Bachelor of Science - Health Services Administration
University of Central Florida
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