TASHEMA OATES
Phoenix
Summary
Communications professional with extensive experience in developing public-facing content and managing digital platforms. Proven ability to coordinate community outreach initiatives and analyze engagement metrics. Skilled in collaborating with diverse stakeholders to ensure clear and mission-aligned messaging.
Overview
9
9
years of professional experience
Work History
Marketing Coordinator
Tanner Community Development Corporation
Phoenix
12.2020 - Current
- Public Information Strategy: Develop and distribute comprehensive print and digital communications to support public information and vital community outreach.
- Digital Presence Management: Orchestrate social media accounts and content creation to promote webinars, educational initiatives, and large-scale community events.
- Strategic Alignment: Partner with executive leadership to ensure all messaging aligns with organizational goals and public-facing priorities.
- Media Placement: Coordinate paid advertising placements to maximize program visibility and community reach.
- Impact Analytics: Track and analyze digital engagement metrics to continuously improve communication effectiveness and audience growth.
Sales Support Specialist
Mobile Mini
Phoenix
03.2019 - 12.2020
- Account Management: Managed high-volume customer accounts, resolving service inquiries and complex issues with professional decorum.
- Operational Support: Supported sales operations by documenting customer feedback and coordinating responses to specialized service requests.
- Data Integrity: Utilized CRM systems to maintain precise records and support data-driven sales activities.
Client Service Specialist
Universal Background Screening
Phoenix
07.2018 - 12.2018
- Public-Facing Support: Provided professional customer service via phone and email to resolve complex account and billing inquiries.
- Information Management: Maintained accurate client records and managed sensitive, confidential information with strict discretion.
Customer Support Specialist
Dish Network
Phoenix
11.2016 - 07.2018
- Professionalism & Compliance: Delivered high-volume support while maintaining strict accuracy and regulatory compliance.
Education
Associate of Science - Communications / Media Arts
Erie Community College
Buffalo, NY12-2024
Bachelor of Arts - Radio and Television Broadcasting
SUNY Buffalo State
Buffalo, NY05-2007
Skills
- Strategic communications
- Content production
- Digital and social media content
- Video/audio production
- Canva and Adobe tools
- Microsoft Office Suite
- Google Workspace
- Social media platforms
- CRM systems
- Social media strategy
- Press releases
- Web management
- Blogging
- Administrative coordination
Timeline
Marketing Coordinator
Tanner Community Development Corporation
12.2020 - Current
Sales Support Specialist
Mobile Mini
03.2019 - 12.2020
Client Service Specialist
Universal Background Screening
07.2018 - 12.2018
Customer Support Specialist
Dish Network
11.2016 - 07.2018
Associate of Science - Communications / Media Arts
Erie Community College
Bachelor of Arts - Radio and Television Broadcasting
SUNY Buffalo State