Tashena Lindsey
Winchester,Indiana
Summary
With 18 years of experience, dedicated to empowering individuals and ensuring compliance while fostering strong relationships. Extensive experience and diverse background make me an invaluable asset to any organization. Deep understanding of human relations allows confident overcoming of challenges and cultivating successful partnerships. Committed to creating a workplace culture that celebrates achievement and drives business growth. Unwavering dedication to excellence, confidentiality, and attention to detail shines through in all endeavors. Passionate about boosting morale, promoting a partnership-focused environment, improving efficiency, and driving growth within the organization to secure our future. Exceptional administrative skills, communication abilities, and problem-solving prowess. Motivated leader with a positive outlook who handles pressure with ease. Let's contribute to a world where respect is at the forefront of everything we do.
Overview
19
19
years of professional experience
Work History
Postal Clerk
USPS
Mount Summit Indiana
08.2024 - Current
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Monitored inventory of postage stamps and made orders to replenish.
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Upsold postal services like insurance and tracking.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Production Trainer / Labor Relations Specialist
Ardagh Glass Packaging
Winchester, IN
07.2006 - 05.2024
- Conducted structured performance reviews to enhance employee productivity and morale.
- Observed workflows and identified opportunities for process improvements and skill development.
- Delivered on-the-job training to strengthen employees' production process skills and adherence to SOPs.
- Maintained precise employee training records and collaborated with department managers to address skill gaps through tailored development plans.
- Designed and led training sessions for onboarding, refresher courses, and skill upgrades, ensuring content was accessible to diverse audiences.
- Created and organized training manuals to support employee growth and development.
- Identified critical skill requirements for various local roles, enhancing workforce capabilities.
- Ensured compliance with manufacturing regulations and procedural standards, prioritizing safety and efficiency.
- Provided individualized coaching to employees, fostering continuous improvement and engagement.
- Encouraged a culture of innovation by motivating employees to share ideas for process optimization.
- Conducted program evaluations using surveys and interviews to refine training initiatives.
- Assisted in recruitment, selection, and onboarding to strengthen workforce readiness.
- Managed daily administrative tasks and maintained accurate recordkeeping.
- Reviewed, tracked, and documented compliance with training programs, including on-the-job, classroom-style, and computer-based training, SOP/TOP adherence, and work assessments.
- Administered and executed HR programs, including benefits, 401(k), FMLA, medical and military leave, adoption leave, disciplinary actions (up to termination), audits, dispute resolution, conflict investigations, performance reviews, hiring, onboarding, productivity, recognition, engagement, morale, occupational health and safety, and training and development.
- Ensured compliance with federal, state, and local employment laws and regulations, while recommending best practices and policy improvements.
- Active in all aspects of new hire processing, including background checks, drug screenings, personnel file creation, and new hire orientation.
- Addressed employment-related inquiries from applicants, employees, and supervisors, escalating complex or sensitive matters as needed.
- Stayed current on employment laws, industry trends, and best practices through networking, professional associations, trade groups, social media, and direct employee engagement.
- Key role in disciplinary meetings, mediation sessions, and investigation interviews.
- Worked directly with union representatives and leaders to foster productive labor-management relations.
- Advised and trained management on effective communication strategies with a unionized workforce to strengthen employee relations and improve organizational effectiveness.
- Drafted, negotiated, and administered labor contracts, ensuring compliance with legal and organizational standards.
- Conducted grievance and labor-management meetings, assisted in drafting policies on discipline and labor relations, and resolved disputes to foster workplace harmony.
- Attended regulatory seminars and stayed up to date on employment laws and best practices impacting the workforce and workplace policies.
- Investigated employee grievances related to workplace conditions and recommended resolutions.
- Evaluated operations to identify areas for process improvement and efficiency.
- Collaborated with board members, organization officials, and staff to address workplace challenges.
- Facilitated open communication between management and employees to enhance operational procedures.
- Ensured ethical standards were upheld throughout daily operations.
- Analyzed employee survey data to assess job satisfaction and recommend improvements.
- Managed administrative tasks, including form creation, policy documentation, and HR software utilization.
- Conducted exit interviews to identify opportunities for workplace culture and policy improvements.
- Provided guidance to employees navigating professional challenges, fostering career growth.
- Aided in creating clear, precise job descriptions outlining key responsibilities for various positions.
- Fostered inclusivity and mutual respect within diverse teams while supporting the development of effective communication strategies between management and unionized employees.
- Resolved workplace conflicts efficiently, ensuring fair and effective resolutions.
- Built strong employee relationships through consistent support and engagement.
Shop Lead
Ardagh Glass Packaging
Winchester, IN
07.2006 - 05.2024
- Built and maintained strong relationships with guests, vendors, and colleagues across all levels of the organization to establish and accomplish shared goals and objectives.
- Instituted robust monitoring systems to oversee efficiency, quality, and waste reduction initiatives.
- Cultivated an efficient unionized shop by coordinating operations effectively.
- Oversaw plant deliveries to verify accurate orders and avoid financial discrepancies.
- Applied sound judgment in issue resolution, ensuring timely communication with management.
- Ensured compliance with safety procedures to maintain a secure workplace.
- Supported the establishment and fulfillment of daily objectives for schedule, criteria, and productivity, resulting in a productive work environment.
- Managed diverse projects with a focus on meeting deadlines and ensuring workflow consistency.
- Managed equipment acquisition processes including purchasing, storing, receiving, and distributing.
- Executed measures to enhance process performance and operational productivity.
- Handled diverse responsibilities with a proactive and solution-driven approach.
- Implemented multiple loss prevention initiatives, resulting in a substantial decrease in shrinkage costs within our shop.
- Reduced losses significantly from 20% to under 1% by optimizing process management.
Education
Labor and Leadership -
West Virginia University
Morgantown, West VirginiaOrganizational Leadership -
Linden Hall Leadership Training
Lititz, PennsylvaniaSkills
- Excellent Communication
- Interpersonal skills
- Conflict resolution
- Leadership
- Negotiation
- Emotional intelligence
- Professionalism
- Confidentiality
- Innovation
- Collaboration
- Analytical skills
- Time management
Training
- Employment Law
- Conflict Resolution
- Labor Practices
- Public Speaking
- Marketing
- Strategic Planning
- Pension Trust & Retirement
- Civil Rights
- DOL 7 Factors/20 Factor IRS Test
- Workmans Compensation
- FMLA
- FLSA
- EOC
- ADA
- OSHA
- NLRB
- Diversity Training
- Sexual Harassment Training
- Just Cause 101
- Mental Health
- Problem-Solving
- Equality Principle
- Listening to Understand
- Asking the Right Questions
- Research Methods
- Negotiation
- Grievances & Arbitration
- Leadership
- Recruiting
- Conducting Interviews
- Background Checks
- Exit Interviews
- Follow Through & Follow Up
- Setting and Meeting Goals
- Methods to Forecast Workforce Needs
- Exempt vs. Non-exempt Employees
- Job Design & Description
- Conducting Investigations
- Social Media
- Work Like A Girl
- Preventing Workplace Violence
- The Workplace Bully
- Essential Workers: Public Health & Labor
- Economics, Politics & Change
Timeline
Postal Clerk
USPS
08.2024 - Current
Shop Lead
Ardagh Glass Packaging
07.2006 - 05.2024
Production Trainer / Labor Relations Specialist
Ardagh Glass Packaging
07.2006 - 05.2024
Labor and Leadership -
West Virginia University
Organizational Leadership -
Linden Hall Leadership Training