Tashenda Ellington
Clarksdale,MS
Summary
Dynamic professional with a proven track record in customer service and sales expertise, notably at Best Buy. Skilled in utilizing interpersonal communication and point of sale systems to enhance customer satisfaction and drive sales. Achieved significant loyalty promotion through exceptional teamwork and collaboration. Passionate about delivering positive outcomes and fostering professional relationships. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Best Buy
06.2023 - 04.2024
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
- Demonstrated excellent organizational skills while stocking shelves and arranging displays
- Promoted store products by actively engaging customers and providing product demonstrations
Tech Support Specialist
AT&T
05.2021 - 10.2023
- Created detailed reports outlining the status of each technical issue reported by customers
- Inspected equipment and read order sheets to prepare for delivery to users
- Answered user inquiries regarding computer software or hardware operation to resolve problems
Telephone Operator
Walmart
Clarksdale, MS
02.2020 - 11.2020
- Answered incoming calls in a professional, courteous and timely manner.
- Provided customer service to callers by answering questions and providing requested information.
- Utilized computer software to record caller's inquiries and complaints.
Telemarketer
TeleSign
Remote, CA
01.2018 - 02.2019
- Developed relationships with customers to increase sales opportunities.
- Greeted customers in a friendly, professional manner on the phone.
- Identified potential customers through cold calling and database research.
CSR, Sales
Catos Fashion
Clarksdale, MS
02.2017 - 07.2017
- Provided customer service and technical support to customers via phone, email, live chat, and social media.
- Maintained records of customer interactions, transactions, comments and complaints.
- Followed up with customers to ensure their satisfaction with products or services they received.
Education
HIGH SCHOOL DIPLOMA -
Clarksdale High School
Clarksdale, Ms05.2018
Skills
- Customer Service
- Teamwork
- Teamwork and Collaboration
- Customer Assistance
- Store maintenance
- Point of sale system
- Account assistance
- Point of sale operation
- Positive and professional
- Independent judgement
- Sales goal achievement
- Loyalty promotion
- Sales expertise
- Interpersonal and written communication
- Returns and exchanges
Certification
- Medical Assistant
- Driver's
- CPR
Timeline
Retail Sales Associate
Best Buy
06.2023 - 04.2024
Tech Support Specialist
AT&T
05.2021 - 10.2023
Telephone Operator
Walmart
02.2020 - 11.2020
Telemarketer
TeleSign
01.2018 - 02.2019
CSR, Sales
Catos Fashion
02.2017 - 07.2017
HIGH SCHOOL DIPLOMA -
Clarksdale High School
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