TaShenia Mimis
Milwaukee,WI
Summary
Dynamic professional with over 20 years of experience in delivering exceptional customer service, specializing in medical and call center environments. Proven track record of enhancing patient satisfaction and streamlining communication processes, including more than 6 years in medical settings and over 10 years in call center operations. Skilled in resolving complex issues and fostering positive relationships to ensure a seamless experience for clients and stakeholders. Committed to leveraging extensive expertise to contribute to organizational success and elevate service standards.
Overview
9
9
years of professional experience
Work History
Bartender/Cleaner
Dale’s of Milwaukee
Milwaukee, WI
01.2024 - Current
- Executed drink preparation and service, ensuring high-quality standards and customer satisfaction.
- Resolved customer inquiries and issues promptly to maintain high service standards.
- Conducted regular inventory assessments and implemented strategies to enhance stock accuracy and reduce discrepancies.
- Maintained orderly and sanitary bar area to ensure efficient service and compliance with health standards.
- Executed cash handling operations while maintaining adherence to responsible alcohol service guidelines.
- Trained new bartenders on proper service techniques and drink preparation standards.
- Created unique cocktail recipes to enhance customer experience and drive repeat business.
Business Development Center Representative
Heiser Motors
Milwaukee, WI
04.2018 - 06.2024
- Conducted follow-up interactions with customers to resolve issues related to declined services and product recalls.
- Managed appointment calendar to ensure timely service for both prospective and existing customers.
- Maintained accurate and up-to-date customer records in CRM systems to enhance data integrity.
- Processed and responded to internet requests, chats, and service leads, ensuring timely and accurate communication.
- Monitored and optimized call metrics to consistently exceed established goals across all timeframes.
- Engaged with customers to strengthen connections and improve overall service satisfaction and retention rates.
- Optimized appointment booking systems to facilitate seamless customer engagement and streamline operations.
Dispatcher
Milwaukee County Sheriff Office
Milwaukee, WI
08.2017 - 11.2017
- Handled calls from community members and other law enforcement entities to support public safety initiatives.
- Facilitated effective communication by addressing non-emergency calls for sheriff's department and coordinating emergency responses through 911.
- Monitored alarm systems and facilitated assistance through responsive communication via text messages.
- Achieved streamlined information collection from callers by accurately documenting location and call reasons. Enhanced data management through meticulous logging in computerized systems. Improved overall response times by ensuring clear and concise information capture.
Customer Service Representative
HSA Bank
Milwaukee, WI
02.2017 - 06.2017
- Managed customer inquiries and resolved issues promptly to enhance account holder satisfaction and loyalty.
- Utilized diverse systems to effectively investigate and resolve customer concerns, ensuring satisfaction and clarity in communication.
- Educated clients on various product lines, including health savings accounts, health reimbursement accounts, flexible spending accounts, and commuter benefits, to facilitate informed decision-making.
- Accessed and coordinated internal resources to ensure prompt and accurate resolution of customer inquiries.
- Executed customer request processing and delivered precise, prompt responses to inquiries regarding products and services.
- Developed and delivered training sessions to ensure understanding and adherence to changes in operational policies and procedures.
- Conducted thorough assessments of customer cases to identify and resolve issues while maintaining compliance with established policies and procedures.
Access Service Representative
Froedtert
Menomonee Falls, WI
10.2016 - 02.2017
- Processed incoming calls to deliver precise patient location and room details, enhancing service quality.
- Managed information flow, enhancing cooperation between healthcare professionals.
- Conducted thorough evaluations of patient symptoms to support effective healthcare delivery.
- Oversaw appointment management, ensuring timely scheduling and cancellation processes.
Education
Associate of Science - Funeral Services
Milwaukee Area Technical College
Milwaukee, WI12-2027
Skills
- Skilled in utilizing Microsoft Office and CRM tools effectively
- Skilled in customer relationship management
- Strong understanding of software applications
- Proficient multi-tasking skills
Timeline
Bartender/Cleaner
Dale’s of Milwaukee
01.2024 - Current
Business Development Center Representative
Heiser Motors
04.2018 - 06.2024
Dispatcher
Milwaukee County Sheriff Office
08.2017 - 11.2017
Customer Service Representative
HSA Bank
02.2017 - 06.2017
Access Service Representative
Froedtert
10.2016 - 02.2017
Associate of Science - Funeral Services
Milwaukee Area Technical College