Tashia Michaud
Enfield,CT
Summary
Audiology Technician with extensive experience at CREC Soundbridge, specializing in contract management and patient counseling. Demonstrated ability to enhance client satisfaction through effective communication and precise documentation. Proficient in hearing aid maintenance and regulatory compliance, promoting teamwork to improve care outcomes.
Overview
9
9
years of professional experience
Work History
Audiology Technician/Contract Coordinator
CREC Soundbridge
Wethersfield, CT
01.2024 - Current
- Perform maintenance and repairs on hearing aids, and other auditory equipment.
- Collaborate with other healthcare professionals regarding patient care plans.
- Operate computerized systems used in audiological assessments and treatments.
- Demonstrate assistive listening devices to clients.
- Contract creation and distribution among clients.
- Provide guidance to staff on how to interpret contractual language, and resolve issues arising.
- Create reports on contractual activity.
- Serve as a liaison between the organization's billing department and other departments when needed.
- Oversee contract closeouts, and address all issues prior to the release of final payment.
- Strengthened documentation traceability by developing organizational systems for contracts, records, reports, and agendas.
- Input customer information into database systems for accurate record-keeping purposes.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
Hearing Instrument Specialist
Onsite Hearing Care
North Andover, MA
04.2025 - 12.2025
- Performed diagnostic evaluations, programming and adjustments on a variety of hearing aids.
- Provided counseling services regarding communication strategies for individuals with hearing loss.
- Promoted sales initiatives by providing product information, pricing plans and promotions.
- Maintained records related to patient visits including data entry into practice management software systems.
- Dispensed, programmed and fit digital hearing instruments according to prescriptions.
- Adhered to federal regulations regarding standards for dispensing and fitting hearing instruments.
Hearing Instrument Specialist
HearingLife
04.2022 - 04.2023
- Conducted comprehensive audiometric evaluations to identify patient needs.
- Programmed and dispensed various hearing aid technologies to maximize performance.
- Took earmold impressions for precise fitting of hearing aids.
- Troubleshot and repaired hearing aids from multiple manufacturers to enhance functionality.
- Tracked inventory levels to maintain adequate stock of hearing devices.
- Developed initiatives to promote clinic growth opportunities.
- Provided follow-up care to ensure patient satisfaction and device efficacy.
Hearing Instrument Specialist
Connecticut Children’s Medical Center
12.2017 - 05.2022
- Utilized Epic Systems to schedule hearing aid and diagnostic appointments efficiently.
- Procured hearing aids and custom earmolds from Oticon, Phonak, Westone, and Emtech.
- Managed inventory across three departmental locations while ensuring audit compliance.
- Documented newborn hearing screenings and tracked patients lost to follow-up for reporting.
- Liaised with Hartford Hospital regarding follow-up newborn screenings to ensure continuity of care.
- Engaged with diverse patient populations, addressing various developmental and cultural needs.
- Assisted audiology staff during evaluations by guiding patients in sound queue reinforcement activities.
Medical Assistant
Mass General Cancer Center at Cooley Dickson
03.2017 - 12.2017
- Administered patient intake forms and documented case history accurately.
- Inspected equipment to ensure proper working order prior to use on patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Obtained vital signs, including blood pressure, pulse oxygen, and temperature.
- Scheduled chemotherapy infusions and treatments efficiently for clinic operations.
- Managed inventory and restocked medical supplies to ensure availability.
Education
Hearing Instrument Specialist License -
Connecticut Department of Public Health
12.2021
Basic Life Support (CPR and AED) -
American Heart Association
01.2021
Certified Coach -
Connecticut State Department of Education
08.2019
Medical Assistant Certificate -
Asnuntuck Community College
10.2016
A.A. - Liberal Arts
Asnuntuck Community College
12.2013
Skills
- Contract management and drafting
- Data entry and electronic records
- Regulatory compliance
- Customer service and support
- Team collaboration
- Documentation expertise
- Hearing aid maintenance
- Patient counseling
- Diagnostic evaluations
- Educational audiology
References
References available upon request.
Timeline
Hearing Instrument Specialist
Onsite Hearing Care
04.2025 - 12.2025
Audiology Technician/Contract Coordinator
CREC Soundbridge
01.2024 - Current
Hearing Instrument Specialist
HearingLife
04.2022 - 04.2023
Hearing Instrument Specialist
Connecticut Children’s Medical Center
12.2017 - 05.2022
Medical Assistant
Mass General Cancer Center at Cooley Dickson
03.2017 - 12.2017
Hearing Instrument Specialist License -
Connecticut Department of Public Health
Basic Life Support (CPR and AED) -
American Heart Association
Certified Coach -
Connecticut State Department of Education
Medical Assistant Certificate -
Asnuntuck Community College
A.A. - Liberal Arts
Asnuntuck Community College
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