TaShia Shepherd
Troy
Summary
Dynamic inventory management professional with proven expertise at Publix, excelling in stock optimization and data analysis. Enhanced operational efficiency through effective replenishment processes and exceptional customer service skills, resulting in improved product availability and customer satisfaction. Committed to quality assurance and maintaining organized inventory records for optimal performance.
Overview
6
6
years of professional experience
Work History
Grocery Replenishment Specialist
Publix
Troy, AL
02.2025 - Current
- Assisted in inventory management to ensure optimal stock levels and product availability.
- Executed daily replenishment tasks to maintain store displays and product organization.
- Collaborated with team members to streamline restocking processes and enhance efficiency.
- Monitored expiration dates and managed product rotation to minimize waste and maximize freshness.
- Analyzed sales trends to anticipate demand and proactively adjust stocking strategies accordingly.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Improved store efficiency by maintaining accurate inventory records and promptly restocking shelves.
Inventory Specialist
Publix
Troy, AL
11.2022 - 02.2025
- Conducted inventory audits to ensure accuracy and compliance with company standards.
- Utilized inventory management software to track stock levels and manage replenishment processes.
- Assisted in receiving and processing incoming shipments, verifying product quantities and quality.
- Collaborated with team members to maintain organized storage areas, enhancing operational efficiency.
- Analyzed inventory data to identify trends and make informed recommendations for stock optimization.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Customer Service Representative
Publix
Troy, AL
05.2020 - 11.2022
- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
- Resolved customer complaints efficiently, contributing to increased satisfaction levels.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout operations.
- Maintained knowledge of store promotions and products to provide informed recommendations.
- Trained new employees on customer service protocols and company policies, fostering team development.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Business Administration
Enterprise Community College
Enterprise, AL05.2021
Skills
- Inventory management
- Stock optimization
- Replenishment processes
- Data analysis
- Customer service skills
- Quality assurance
- Organizational skills
- Record keeping
- Vendor relationship management
- Excellent communication
Timeline
Grocery Replenishment Specialist
Publix
02.2025 - Current
Inventory Specialist
Publix
11.2022 - 02.2025
Customer Service Representative
Publix
05.2020 - 11.2022
Associate of Science - Business Administration
Enterprise Community College