Tashiana Little
Danville,IN
Summary
Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Department Supervisor
Insurance Auto Auctions Inc.
04.2022 - 04.2024
- Monitored call quality and provided individual constructive feedback to address areas in need of improvement to achieve high- quality service levels.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
Team Lead
Insurance Auto Auctions Inc.
02.2016 - 04.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Generated reports detailing findings and recommendations.
File Handler
Insurance Auto Auctions Inc.
07.2015 - 02.2016
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Reduced errors in processed documents by conducting thorough quality checks and implementing corrective measures.
- Consistently met or exceeded performance metrics, showcasing attention to detail and commitment to high-quality work output.
Call Center Representative
Insurance Auto Auctions
05.2015 - 07.2015
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Mail Processing Clerk
Novitex Enter
12.2014 - 04.2015
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to government entities, delivering to approximately 5 customers per shift.
Store Consultant
FedEx Office
01.2011 - 09.2013
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed high-volume printing projects, ensuring timely delivery and consistent quality.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Stocked merchandise, clearly labeling items, and arranging according to planograms.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Applied Science - Accounting
Indiana Wesleyan University
Marion, IN05.2025
Medical Billing And Coding
Brown Mackie College
Indianapolis, IN08.2015
Skills
- Customer Service
- Problem Resolution
- Time Management
- Performance Improvement
- Workflow Optimization
- Leadership skills
- Staff Supervision
- Training and Development
- Performance Management
- Interactive communication skills
- Conflict de-escalation
- Quality Assurance
- Multitasking and Prioritizing
- Cash Handling and Reconciliation
Timeline
Department Supervisor
Insurance Auto Auctions Inc.
04.2022 - 04.2024
Team Lead
Insurance Auto Auctions Inc.
02.2016 - 04.2022
File Handler
Insurance Auto Auctions Inc.
07.2015 - 02.2016
Call Center Representative
Insurance Auto Auctions
05.2015 - 07.2015
Mail Processing Clerk
Novitex Enter
12.2014 - 04.2015
Store Consultant
FedEx Office
01.2011 - 09.2013
Associate of Applied Science - Accounting
Indiana Wesleyan University
Medical Billing And Coding
Brown Mackie College
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