Tashicka Hickman
Winston,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Revenue Cycle Specialist
Novant
2021.02 - Current
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
- Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
Office Assistant
County of Forsyth
2020.02 - 2021.06
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Insurance Verification Specialist
Aon Hewitt Financial Advisors
2017.06 - 2019.12
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Patient Access Specialist
The Oaks At Forsyth
2010.02 - 2014.05
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Education
Diploma -
North Forsyth High School
Winston-Salem, NCSkills
- Claims review
- Microsoft office
- Record keeping
- Excellent written and oral communication skills
- Strong work ethic
- Team collaboration
- Claims Processing Proficiency
- HIPAA Compliance
- Professionalism and Ethics
- Insurance Verification
- Medical Billing Expertise
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Decision-Making
Timeline
Revenue Cycle Specialist
Novant
2021.02 - Current
Office Assistant
County of Forsyth
2020.02 - 2021.06
Insurance Verification Specialist
Aon Hewitt Financial Advisors
2017.06 - 2019.12
Patient Access Specialist
The Oaks At Forsyth
2010.02 - 2014.05
Diploma -
North Forsyth High School