TASHI DOLMA GURUNG
Irving,Texas
Summary
Approachable with solid experience providing guidance, support and mentorship. Collaborative and adept at facilitating workshops and training sessions. Strong communication skills and committed to fostering culture of growth and development. Empathetic mentor with good understanding of different cultures, perspectives and experiences. Eager to put leadership and problem-solving skills into practice. Personable and dedicated to helping mentees navigate difficult situations and resolve conflicts positively and constructively.
Overview
3
3
years of professional experience
Work History
Tutor
For Middle School and High School Students
03.2021 - 01.2022
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Supported students with helpful study habits and exam strategies and provided homework assistance
Customer Service Representative
Ncell Axiata Limited
05.2020 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Society Volunteer
Chokdol Association
04.2019 - 04.2022
- Engaged in community outreach to aid program mission centered on community support and enrichment
- Coordinated food, clothing and household items for disadvantaged individuals and families
- Supported engaging, fun and smooth-running events by helping with organization and planning
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Education
Associate of Science - NURSING
Dallas College
08.2025
Skills
- Positive Attitude
- Organized and Efficient
- Attention to Detail
- Adaptability and detail orientated
- Material Handling
- Teamwork and Collaboration
- Communication
- Problem Solving
Languages
Nepali
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Tutor
For Middle School and High School Students
03.2021 - 01.2022
Customer Service Representative
Ncell Axiata Limited
05.2020 - 04.2021
Society Volunteer
Chokdol Association
04.2019 - 04.2022
Associate of Science - NURSING
Dallas College
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